Role Overview

The Team Leader is responsible for delivering a high standard of customer service, supporting the business owner with day-to-day operations, and motivating team members to meet performance targets (speed, quality, cleanliness, and service) and ultimately improve profitability of the business.

Key Responsibilities

Customer Service & Quality

- Ensure customers receive friendly, fast, and accurate service.
- Maintain food quality standards (portioning, presentation, temperature, and labeling).
- Address customer complaints professionally and escalate where necessary.

Operations & Compliance

- Support opening/closing procedures (cash handling support where required).
- Ensure compliance with food safety and hygiene standards.
- Maintain cleanliness of kitchen, front-of-house, and dining areas.
- Follow company procedures (health & safety, allergens, cleaning schedules, stock handling).

Team Leadership & Training

- Lead and coach team members during shifts.
- Support onboarding and training of new starters.
- Allocate tasks to ensure the team is working efficiently.
- Motivate the team and reinforce expected behaviours and standards.

Performance & Targets

- Help meet key targets such as:
- Speed of service




- Order accuracy
- Waste reduction
- Staff attendance and readiness
- Monitor basic operational metrics and report issues to management.

Stock & Supplies

- Assist with supplier relations, ordering and inventory checks.
- Notify management of low stock, expired items, or supply issues.

Required Skills & Experience

- Prior experience in a fast food or retail environment (preferred).
- Experience working in a team-focused, high-paced environment.
- Strong communication and ability to lead by example.
- Reliable, punctual, and able to work adaptable shifts.
- Basic numeracy skills for routine checks and order accuracy.

Working Hours & Schedule

- Full-time or part-time (specify as needed).
- Must be able to work flexible shifts, including evenings, weekends, and holidays.

Personal Attributes

- Friendly, confident, and calm under pressure.
- Strong attention to detail (quality and cleanliness).
- Ability to support and manage multiple tasks at once.
- Team-oriented and dependable.

How to Apply

- Submit CV and cover letter (or application form) including availability.

📌 Team Leader / fast food burger restaurant (Sydney)
🏢 FLIPP BURGERS
📍 Sydney