Firmus Technologies seeks a Service Delivery Manager to own incident, change and problem management for its AI infrastructure platform. You will drive major incident response, coordinate change calendars, and push automation through guarded runbooks in a 24/7 workplace.
You will work closely with engineering teams to ensure production readiness, service health, and auditable processes while maintaining clear communication with leadership and customers across regions.
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📌 AI Infra Service Delivery & Reliability Lead (New South Wales)
🏢 Firmus Technologies
📍 New South Wales
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