Changan Automobile in Australia is seeking a senior Customer Service & Experience leader responsible for Call Centre and Roadside Assistance supplier management, with a focus on KPI/SLA governance and continuous improvement. You will drive CX frameworks for Australia, partner with cross-functional teams and external providers to raise CSAT and NPS while controlling costs.
The role requires solid stakeholder engagement, data-driven decision making and the ability to lead complex cross-functional
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📌 Senior Customer Experience & Supplier Performance Lead (Sydney)
🏢 Changan Automobile
📍 Sydney
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