Most Venue Managers want to be the "mayor" of the dining room.

We are looking for something different.

Ms Frankie is seeking a systems-obsessed Venue Manager for our Carlton restaurant. If your comfort zone is building checklists, optimising labor percentages, and troubleshooting operational bottlenecks, this is for you. We don't need a host; we need an operator who views a busy restaurant as a matrix of processes waiting to be perfected.

What You Will Do:

- Systematise Everything: Take our current operations and build bulletproof SOPs for every phase of service, from open to close.
- Drive the Metrics: Own the weekly reporting on labor costs, COGS, and table turn efficiency.
- Process Over Panic: When things go wrong on a busy Saturday night, you don't just put out the fire—you trace it back to a broken process and fix the system so it never happens again.
- Roster & Tech Mastery:



Manage exact scheduling and ensure our POS and back-of-house systems are generating clean, actionable data.

Who You Are:

- An Implementer: You are methodical, highly deliberative, and detail-oriented.
- Process-Driven: You believe that great hospitality is the result of flawless execution, not just good vibes.
- Problem Solver: You see friction as an engineering problem. You love auditing a workflow and making it faster, leaner, and more reliable.
- Experienced: You have a proven track record in premium hospitality management, specifically in scaling systems, managing compliance, and training staff on strict operational standards.

The Offer:

- Autonomy to build and enforce the operational playbook for a beloved Carlton institution.
- A leadership team that values hard data and efficient systems over fluff.

#J-18808-Ljbffr

📌 Venue Manager (Melbourne)
🏢 Ms. Frankie
📍 Melbourne