Resolute Support is one of the most successful community service providers in the Hunter. Our 200 employees assist more than 300 people across the region with community supports, transport, recreation, inclusion, personal care, domestic assistance and supported accommodation.

Our mission is what makes us stand out from the others with supporting people through Choice, Opportunity, Inclusion & Acceptanceat the forefront of our company culture.

Due to expansion, we have an exciting opportunity for a skilled and experienced Rostering Coordinator to join our exisiting and dedicated rostering and coordination team. This full time role offers a hybrid working arrangement, working Monday - Friday, 6am to 2pm and contributes in the after hours support (where required).

ROLE OVERVIEW

The primary role responsibility is to support the effective management and coverage of Resolute Support's rostering system to ensure participant service delivery needs and staffing solutions are available and met, 7 days a week.

In addition to managing participant scheduled supports, there will be a strong focus on achieving a high standard of customer service, building strong relationships with participants and support workers and achieving a high standard of effective communication.

TASKS & RESPONSIBILITIES

Rostering Management & Compliance:

Manage and maintain daily rostering schedules in line with the SCHADS Award, Employment Contracts, NDIS Price Guide, and Resolute Supports policies and procedures, ensuring all shifts are filled.

Ensure that Rostered supports align with the SCHADS Award and Employment Contracts, using a variety of rostering techniques to achieve participant and operational budget requirements.

Liaise with Participants, Support Workers & Stakeholders to schedule rostered supports.

Communication & Support:

Effectively communicate changes or requirements related to rostering with Support Workers,



Stakeholders and Participants, ensuring the team are informed of updates or adjustments.

Collaborate with the team to ensure proactive workforce planning and recruitment are aligned with forseeable service delivery needs.

Act as a resource in providing leadership, support and guidance to Support Workers, Participants and Stakeholders.

Work collaboratively within the team, demonstrating the ability to work independently and take ownership of your tasks.

Perform accurate data entry and ensure roster information is clear, concise, and up-to-date.

You will need:

Paid WWCC and NDISWC.

Knowledge of SCHADS Award, NDIS Price guide and rostering software.

Cert III or IV in Disability, Business Administration or Leadership and Management (or equivalent qualification) highly desirable.

2 years Industry experience preferably with a rostering and/or administrative background in Community/Home Care.

What we offer:

Full Time Employment

Prospect to work additional hours, work from home

On-going training and support

All equipment phone, laptop etc provided

We would love to hear from you.Check out our socials to find out more about what we do:

Instagram: @resolute.support Facebook: @Resolute Support or visit us https://www.resolutesupport.com.au/

Our Statement of Commitment to Child Safety

Resolute Support is committed to a supporting environment that promotes the safety and wellbeing of children and young people as our priority. This policy has been developed to ensure that our organisation is a safe and welcoming place for children and young people, and one where children and young people are equally valued, respected and encouraged to participate. This commitment extends to all children and young people regardless of their abilities, sex, gender, or background.

All applicants must have the right to work in Australia and hold a current NDIS Worker Check and Paid Working With Childrens Check.

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📌 Rostering Coordinator (The Junction)
🏢 Resolute Support
📍 The Junction