Head of SPF Customer Service (Melbourne)

02 Oct

Australian Financial Complaints Authority

Melbourne

02 Oct

Australian Financial Complaints Authority

Melbourne

Australian Financial Complaints Authority (AFCA) in Melbourne is seeking a Senior Manager, SPF Customer Service to lead the dedicated SPF contact‑center capability ahead of go‑live in March 2027. You will build, lead and mature SPF teams, partner with SPF Program and senior stakeholders, and ensure accessible, high‑quality service for consumers and member firms.

You will work within AFCA's values, drive operational excellence, and shape an operating model that is adaptable and responsive to

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📌 Head of SPF Customer Service (Melbourne)
🏢 Australian Financial Complaints Authority
📍 Melbourne

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