Fetch is seeking a customer-focused individual to be the voice of the company for our users in a hybrid Sydney role. You will manage onboarding, renewals, billing inquiries, and high-stakes conversations, using empathy and clarity to resolve issues.
You will collaborate across operations, claims, product, and founders to improve processes and customer journeys. Weekend availability is part of a 1-in-4 roster as needed, with meaningful equity alongside a market-competitive salary.
#J-18808-Ljbffr
📌 Customer Experience & Comms Specialist — Hybrid Sydney
🏢 Fetch
📍 Sydney