Adactin Group is a 100% Australian-owned global IT consulting company, headquartered in Sydney. We are a trusted technology partner helping organizations drive end-to-end digital transformation through our deep expertise in Microsoft and AWS ecosystems, AI-powered Digital Engineering, and future-ready Quality Assurance.

Our managed delivery approach, backed by domain expertise, ensures successful outcomes for every project. At Adactin, we believe in the power of our people. We foster a dynamic and supportive environment where your career can grow alongside exciting projects that shape the future of technology. Join us, and be part of a team committed to innovation, excellence, and making a difference

Currently, we are looking for a "Service Desk Analyst" to work on significant projects for a 3 mos contract.

Key responsibilities

- Provide Level 1/2 support to staff across Australia and international offices — in person, via Teams, and through our ITSM tool (SysAid), meeting response and resolution SLAs
- Administer and troubleshoot Microsoft 365 workloads: Exchange Online, Teams, SharePoint, OneDrive, and Office apps
- Manage user lifecycle: account creation, licensing, group membership, and offboarding across on-premises Active Directory and Microsoft Entra ID (hybrid identity)




- Support and enrol Windows and macOS devices using Microsoft Intune and endpoint management tooling (ManageEngine Endpoint Central, Jamf Pro)
- Assist with MFA, Conditional Access, and SSO issues, escalating identity and security incidents where needed
- Image, deploy, and maintain laptops, desktops, and peripherals; manage the hardware asset lifecycle
- Support meeting room AV, printers, and general office IT
- Triage security alerts in partnership with the security team and follow incident response procedures (e.g. Defender, phishing reports via Proofpoint)
- Create and maintain knowledge base articles, runbooks, and end-user guides in Confluence
- Contribute to IT projects such as device rollouts, application deployments, and the migration from on-premises AD to Entra ID

Skills and experience

2+ years in a helpdesk / service desk / desktop support role

Strong working knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint/OneDrive)

Experience with Active Directory and/or Microsoft Entra ID — user, group, and access management

macOS troubleshooting skills (user accounts, networking, updates, performance)

Experience with an MDM/endpoint management tool, ideally Microsoft Intune

Familiarity with ticketing/ITSM systems and ITIL-aligned processes

Clear, patient communication with users of all technical levels, and solid written documentation skills

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📌 Service Desk Engineer (New South Wales)
🏢 Adactin Group
📍 New South Wales