2d ago , from Talent Acquisition Group Pty Ltd

This is a hands-on role involving freight acceptance and delivery, customer service, administration and cargo processing , with a strong focus on safety, security and providing a high level of service to customers.
THE ROLE Reporting to the Cargo Coordinator , you will be responsible for coordinating freight acceptance and delivery procedures while ensuring all company policies, safety requirements and operational standards are followed.
Key responsibilities include:

- Processing documentation for freight acceptance and delivery
- Completing and processing Live Animal check sheets
- Entering freight details accurately into the cargo system
- Creating invoices and reconciling banking to ensure all applicable charges are collected
- Processing cash and electronic transactions
- Assisting customers with enquiries and resolving customer complaints professionally
- Maintaining strong and professional customer relationships
- Performing general filing and administrative duties
- Performing callouts as required
- Operating equipment and systems safely, securely and efficiently
- Reporting equipment, facility, system or process faults and irregularities to management
- Managing operational disruptions and irregularities with confidence and composure
- Providing general operational support and working down as directed

This is a hands-on role involving freight acceptance and delivery, customer service, administration and cargo processing , with a solid focus on safety, security and providing a high level of service to customers.
THE ROLE Reporting to the Cargo Coordinator , you will be responsible for coordinating freight acceptance and delivery procedures while ensuring all company policies, safety requirements and operational standards are followed.
Key responsibilities include:

- Processing documentation for freight acceptance and delivery
- Completing and processing Live Animal check sheets
- Entering freight details accurately into the cargo system




- Creating invoices and reconciling banking to ensure all applicable charges are collected
- Processing cash and electronic transactions
- Assisting customers with enquiries and resolving customer complaints professionally
- Maintaining strong and professional customer relationships
- Performing general filing and administrative duties
- Performing callouts as required
- Operating equipment and systems safely, securely and efficiently
- Reporting equipment, facility, system or process faults and irregularities to management
- Managing operational disruptions and irregularities with confidence and composure
- Providing general operational support and working down as directed

ABOUT YOU

To be successful in this role, you will have:

- Previous cargo, freight, aviation, transport, administration or customer service experience
- Strong computer skills, including Microsoft Office Suite
- Experience or ability to learn cargo management systems
- Excellent verbal and written communication skills
- Strong organisational and time management skills
- High attention to detail and strong numerical ability
- A professional and customer-focused approach
- The ability to work effectively in a fast-paced operational environment
- A willingness and ability to work shift work
- A sound understanding of workplace procedures and policies
- Dangerous Goods awareness and understanding of handling requirements
- Strong security awareness
- Ability to obtain, hold and maintain a valid ASIC

WHAT WE'RE LOOKING FOR

We are looking for someone who is reliable, organised, safety-focused and confident dealing with customers and operational challenges .
Previous aviation or cargo experience will be highly regarded, however, candidates with strong administration, customer service and operational experience who are keen to build a career within the aviation industry are encouraged to apply.
If you are looking for an opportunity to join a busy aviation freight environment and have the skills and attitude we're looking for, we'd love to hear from you!

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📌 Customer Service Officer (Sydney)
🏢 Talent Acquisition Group
📍 Sydney