The High Touch Operations Manager (HTOM) works with our most strategic and impactful customers delivering premium support services. The HTOM leads delivery of Expert Care services to Customers, provides support and builds robust relationships with the customer's operational teams, and coordinates all areas of Clients to resolve incidents as quickly as possible, maximizing availability.
The role acts as a principal escalation point, guides post-resolution analysis, and coordinates resources to
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📌 Premium Customer Success Operations Lead (Sydney)
🏢 Adecco Portugal
📍 Sydney
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