HomeMade is seeking a Contact Centre Manager to oversee the day-to-day operations of the HomeMade contact centre, ensuring exceptional service delivery while driving continuous improvement initiatives. You will partner with the Head of Operations to improve processes, policies, and the overall customer experience using data-driven insights.
With 3+ years leading contact centres, you will mentor Team Leaders, optimise staffing to meet SLAs, and implement AI-powered solutions.
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📌 Hybrid Contact Centre Manager – Care Tech Leader (Sydney)
🏢 Mable
📍 Sydney
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