Job Description

You will be the first and last point of contact for our guests, delivering warm, qualified service and ensuring a seamless stay.

This is a hands‑on, guest‑focused role suited to someone who enjoys variety and a fast‑paced hotel environment.

Key Responsibilities
Welcome guests, check‑in and check‑out using Opera PMS
Handle guest enquiries, requests and complaints efficiently
Assist with group arrivals and departures
Operate phones, process payments and balance transactions
Promote Accor loyalty programs and hotel services
Support luggage handling, wake‑up calls and guest assistance
Work collaboratively with hotel and precinct teams

Qualifications

What we’re looking for
Previous customer service or hotel experience is preferred
Solid knowledge of OPERA is advantageous
Strong communication and customer service skills
A genuine passion for guest service and hospitality
Ability to multitask and remain calm under pressure
Versatile availability, including nights, weekends and public holidays
Have full working rights in Australia
Current and valid Australian driver’s licence.
Experience in Front Office, Reception, Concierge or Valet is desirable.

Additional Information





Why work for Accor?
We are far more than a worldwide leader.

We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

With 5400+ Hotels across 110+ countries, the opportunities to grow your career are endless!
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Required Skill Profession

Information And Record Clerks

📌 Front Office All Rounder Homebush
🏢 AccorHotel
📍 Homebush