My client is a well-established national provider of technology field services, supporting organisations across Australia with on-the-ground technical operations. With continued investment in their Queensland business, they're looking for an experienced Operations Manager to lead the branch.
The Role:
- Full accountability for the day-to-day running of the branch
- Manage a team of Coordinators, Team Leaders and Field Technicians, plus a network of Service Partners
- Own SLA performance and client satisfaction across the branch's service contracts
- Manage branch financials – utilisation, margin, WIP – and report into the National Operations Manager
- Build client relationships and identify opportunities to grow the account
- Maintain WHS and compliance standards across the branch
The Candidate:
- Minimum 5 years management experience in a similar service delivery business
- Robust technical background in ICT service environments
- Proven ability to manage and report on P&L;, utilisation and operational performance
- Experience managing a multi-disciplinary field team (technicians, coordinators, team leaders)
- A leader people actually want to work for
- Strong written and verbal communication skills
- Driver's Licence (Mandatory)