The main objective of this role is general medical reception duties, including checking in patients, taking payments, meet and greet and answering phone, emails and booking appointments. You will be someone that is highly organised and always a step ahead of the doctor, having your finger on the pulse and ensuring that all reception and administrative tasks are completed efficiently allowing them to focus on what they love – taking care of the patients.
Key responsibilities
Answering of phone calls/emails and attending to reception duties on clinic days
Efficient management of all patient data, clinical appointments, procedures, clinical files, correspondence and accounts
Scheduling and effective management of patient bookings in Xestro software
Work closely with the doctor to ensure the best possible experience is provided by the clinic to the patients and families
Taking payments and receipting patients
About you
Previous experience as a Medical Administrator/Medical Secretary/Medical Receptionist/Surgical Co-ordinator is desirable
Able to multitask effectively, handling patient interactions, emails, and calls simultaneously
Competent in using Xestro medical software is desirable but full training is available if required
Advanced computer skills and comfortable with utilising digital technology to streamline practice processes and for efficiency
Proficient in Microsoft Office and comfortable using medical software
Passionate about providing an exceptional level of customer service
Passionate, energetic, results-focused and a 'can do' attitude with commitment to a high level of integrity and professional standards
A proactive problem solver who takes initiative and works well in a team
A high level of numeracy skills and attention to detail
Highly-developed interpersonal skills to nurture good working relationships with patients, other medical disciplines and hospitals
About us
Mohs Surgery and Dermatology, Potts Point is a busy, rapidly expanding dermatology practice led by Dr Niamh Anna O'Sullivan and Dr Colin Singer, offering a full range of surgical and medical dermatological services including Mohs surgery. Our practice offers a range of therapies utilising the latest dermatological technology, with Dr O'Sullivan's focus being on skin cancer. You will be working in an environment that is dedicated to ensuring that patients receive the highest level of patient care in a professional and comfortable environment.
A welcoming and supportive team environment
Comprehensive training and career development opportunities
Long-term career growth with opportunities to expand within the practice
Rhodes, Sydney NSW
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📌 Casual Medical Administration Position (Sydney)
🏢 Mohs Surgery & Dermatology
📍 Sydney
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