Security Officer | Townsville Shopping CentreWe are currently seeking motivated Retail Security Officers to join our team in a full-time rotating role. Trident is offering a $2,000 retention bonus payable after successful completion of probation period.Roster:
Monday & Tuesday: 8:30am - 8:30pm
Wednesday & Thursday: 8:30pm - 8:30am
Four days off, rotating through an 8 week cycle
Weekend work required
As a Trident Security Officer, you will be responsible for providing a safe, welcoming environment while maintaining a strong security presence on-site. We are looking for individuals who are passionate about customer service, quick-thinking, and ready to be part of a professional and supportive team. Your responsibilities will include:
Providing high-quality customer service and front-line support
Identifying and resolving potential risks and issues proactively
Responding to all medical and security incidents
Accurately reporting and recording incidents during your shift
Responding to emergencies in line with site protocols
Building professional relationships with emergency services
Using conflict resolution and de-escalation techniques effectively
To be successful in this role, you will need:
A current QLD Security License with valid Crowd Control function
Valid First Aid and CPR certificates
Strong written and verbal communication skills
A customer-first attitude with strong interpersonal skills
Flexibility to work within a rotating 24/7 roster
High personal integrity and grooming standards
Previous experience in regulated environments (desirable)
What we offer:
Full professional uniform provided
Secure, long-term employment opportunities
On-site training and ongoing professional development
A supportive, inclusive team environment
Trident Services Australia is a national leader in fully integrated service delivery, supporting retail centres and airports across Australia through comprehensive, client‑focused solutions. We are proud to provide high‑quality security services at Townsville Shopping Centre.Trident is an equal opportunity employer that values diversity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, and people from all backgrounds.