- $98,169 to $105,915 pa (HEW 6)
- Ongoing, Full time, South West Campus
- Open to candidates with relevant working rights

STUDENT LIFE
SOUTH WEST CAMPUS
$98,169 to $105,915 pa PLUS 17% SUPERANNUATION
ONGOING, FULL TIME

Edith Cowan University

Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we’re inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we’re united in our vision to lead the sector in educational experience and expand our impact through world-class research.

Embrace an opportunity to become part of something extraordinary.

Student Life

The Student Life Directorate delivers services and evidence-based programs for current students that aims to contribute to improved health and wellbeing; as well as supporting students to succeed in their higher education studies. The Directorate has three major teams focused on (1) Health and Wellbeing; (2) Students course advice, course progress and success; and (3) Student Experience and Student Voice. The Directorate focuses on taking a person-centred approach when engaging with students; collaboration across Schools and Directorates and continuous quality improvement to make a transformational and meaningful impact on students experience at University.

About the Prospect

You will join a skilled Student Success team focused on helping students navigate their university experience and achieve their study goals. The role combines proactive outreach, individual case management and targeted initiatives for specific student cohorts.

Working across ECU, you will build relationships with students, Schools and professional service areas to identify needs, coordinate appropriate responses and contribute to a seamless student experience. You will also use student engagement and data to inform outreach and identify opportunities for early intervention

As a member,



you will be responsible for:

- Managing an allocated caseload, including proactive contact, assessment of student needs, action planning and ongoing case management.
- Responding to complex student issues and enquiries through face-to-face and digital engagement.
- Delivering proactive student success initiatives for identified student cohorts.
- Monitoring student engagement and data to inform outreach and engagement strategies.
- Connecting students with appropriate ECU and external services and maintaining effective referral pathways.
- Providing advice to student visa holders in relation to ESOS compliance.
- Maintaining accurate records across relevant information management systems.
- Working with Schools and service areas to support coordinated student outcomes.

About you

You will bring demonstrated experience in case management, with the ability to understand individual circumstances, identify support needs and develop practical actions. You will be confident working with complex matters and exercising sound judgement about appropriate responses and when to seek further advice.

You will have strong communication and interpersonal skills, with the ability to build rapport with students and establish constructive relationships with a diverse range of stakeholders. You will also be organised, adaptable and able to manage competing priorities while maintaining accurate records and delivering quality outcomes

Importantly, you will demonstrate personal attributes that align with the University’s values.

Benefits of working at ECU





At ECU we’re committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.

Contact

Please contact Caitie Terhorst, Coordinator, Student Success on 6304 9736 or **********@ecu.edu.au for more information.

Application Process

Please upload an up-to-date resume summarising your experience and achievements, along with a brief covering letter of no more than 2 pages outlining your suitability for the role.
Advert Closure

Applications close Friday, 30 October 2026, at 11:30 pm AWST.

ECU reserves the right to close the advertisement before the stated closing date, and encourage applicants to submit their applications early.

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the Aboriginal and Torres Strait Islander community.

We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.

At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively encourage people with disability to apply to ECU. To discuss how we can support adjustment requirements, please contact the person listed above.

Position Description Opens in new window

📌 Student Success Adviser (South West)
🏢 Edith Cowan University
📍 South West