Role type: Full time; Continuing
Department/School: Archives and Special Collections, Scholarly Services (Chancellery)
Salary: UOM 4 - $80,400 - $85,328 p.a. plus 17% super

- Special Collections and Archives frontline role in leading university / work with expert archivists and curators / ideal early-career GLAM pathway
- Join us to deliver welcoming, high-quality services that help researchers unlock the University’s unique collections.
- Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

In line with the 2024 Enterprise Agreement clause 1.15.5 & 1.15.6.2, the University is committed to growing the number of Continuing jobs, and to increase the proportion of Continuing employment FTE in comparison to Fixed-Term or Casual employment. As part of this shared objective, all continuing vacancies will be advertised internally for a minimum of five working days to allow for current staff at the University to apply and be considered - ahead of external recruitment.

The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity
You will deliver welcoming, high-quality frontline services in the Archives and Special Collections Reading Room. You will support researchers accessing rare materials, while developing skills in collection care and user experience.

What you will deliver:

- Provide responsive frontline services in the Reading Room across face-to-face, email, virtual channels and telephone.
- Maintain Reading Room operations, ensuring collection security, appropriate invigilation, and a welcoming, professional environment.
- Support researchers to use databases and discovery systems for collection access.
- Undertake retrieval, tracking and reshelving of collection items using library and collection management software.
- Contribute to collection management, digitisation and descriptive projects, applying relevant library and archival standards.

You may be a great fit if you:

- Hold undergraduate qualification in museum studies, archives, librarianship, information sciences, or related discipline, or equivalent experience.
- Deliver excellent customer service in busy,



front-facing environments with varied researcher and student needs.
- Work effectively within small teams, collaborating flexibly across Student and Scholarly Services portfolios.
- Apply strong interpersonal, written and oral communication skills in person, online and by telephone.
- Use databases, catalogues and request management systems to support reference services and track collection items.
- Handle cultural collections, such as rare books, archives or music, with care and attention to preservation.

For further information, please refer to the attached PD.

What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:

- Build future financial security with 17% superannuation
- Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
- Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
- Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave
- Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
- Health and well-being services including a leading Employee Assistance Program

For more information check out our benefits page!

Your new team

Archives and Special Collections sits within Scholarly Services in the Deputy Vice-Chancellor (Education) portfolio. The team cares for rare and unique materials, enabling universal access for learning, teaching and research. You will join colleagues who value service excellence, mission focus and working better together.



You will contribute to a supportive culture that prioritises collaboration, creativity and professional growth.

Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff.
Indigenous applicants are encouraged to connect with Korin Korin, our Indigenous Employment and Development team, via [email protected]

Application essentials:

- Visit "apply with us" to learn more about the process, including tips and FAQs.
- You must have current valid work rights for Australia. Visa sponsorship is not available for this role.
- A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.
- Please upload your resume and a cover letter outlining your interest and experience as part of the application process.
- Please upload a separate document addressing the Selection Criteria outlined in the Position Description.

Want to know more?

- For queries related to this specific position, contact Morgan Flack via email at [email protected]
- For questions related to our recruitment process email Tien Nguyen at [email protected]
- For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at [email protected] (subject: 'Recruitment Adjustments').

Apply today, and join a community that’s shaping the future.

Applications close: Wednesday, 30th of September 2026 11:55 PM; Melbourne time zone.

Position Description:

PD_JR-018100 Client Services Officer.docx

PD_JR-018100 Client Services Officer.pdf

📌 Client Services Officer (Parkville)
🏢 University Of Melbourne
📍 Parkville