Peak Physio is one of the region's most trusted providers of physiotherapy services. We’re currently seeking a part time or full-time receptionist to join our friendly team in New Lambton, with potential additional support across our other clinics.
Hours: ~8:30am-5:00pm
This role is suitable for candidates seeking longer-term employment as part of a stable, happy, positive, and committed team.
About the Role
Your key responsibilities will be:
- Welcoming and building relationships with clients.
- Managing clinician diaries and booking appointments.
- Taking / managing payments (including from private health insurers, Medicare, NDIS, etc.).
- Seeking treatment approvals from third parties and updating systems.
- Communicating with multiple stakeholders - clients, insurers, doctors, etc.
- Scanning, digital filing, and document management.
- Reconciling of financial accounts and chasing overdue invoices.
- Cleaning and tidying of the office.
- Managing and ordering stock/supplies.
- Assisting with various other related tasks.
About You
- Friendly, personable, bubbly, and positive: You create a great first impression and can easily build rapport with clients of all ages and backgrounds.
- Excellent communication: You're comfortable and capable liaising with various stakeholders by phone and email in a friendly and skilled manner.
- Sound computer skills: You're confident using gmail, microsoft office, booking management systems, etc. (or willing to learn!)
- Diligent with exceptional time management: You pay attention to details and prioritise tasks well. You can manage comfortably in a fast-paced environment.
- Reliable and trustworthy: You're someone the team can rely on. We value integrity above all else!
Previous experience in physiotherapy or healthcare may be beneficial, but is not essential. Comprehensive training will be provided.