Customer Service Manager (IT Managed Services)

Ategra Pty Ltd Darwin, NT Full-Time, Permanent $76,000 - $86,000 Package + Superannuation

About Ategra

Ategra is a leading Northern Territory Managed Services Provider delivering IT support, cybersecurity, cloud, communications, and technology solutions to businesses across Australia.

We are seeking a motivated and customer-focused Customer Service Manager to help strengthen client relationships, improve customer satisfaction, and ensure exceptional service delivery across our growing client base.

Benefits

- Competitive salary package of $76,000 - $86,000 plus superannuation
- Full-time permanent role
- Ongoing training and professional development
- Career advancement opportunities
- Supportive and collaborative team culture
- Up-to-date Darwin office environment

Key Responsibilities

- Build and maintain strong client relationships
- Manage customer enquiries, concerns, and service escalations
- Coordinate customer onboarding and ongoing engagement
- Monitor customer satisfaction and identify improvement opportunities
- Liaise with technical teams to ensure excellent service outcomes
- Conduct client reviews and follow up on customer feedback
- Assist with customer retention and account growth initiatives
- Maintain accurate customer records and reporting

Skills & ExperienceEssential

- Experience in customer service, client success, account management, or a similar role




- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- Ability to manage multiple priorities and resolve issues effectively
- Proficiency with Microsoft 365
- Professional and customer-focused attitude

Desirable

- Experience within an IT, telecommunications, or Managed Services environment
- Experience using CRM, ticketing, or service management systems
- Understanding of IT support services, Microsoft 365, cloud solutions, or cybersecurity

About You

You are a proactive and organised professional who enjoys helping customers achieve great outcomes. You take ownership, communicate confidently, and build trust through exceptional service.

Apply Now

If you're passionate about delivering outstanding customer experiences and want to build your career with a growing technology company, we'd love to hear from you.

Submit your resume and cover letter via Indeed today.
to [email protected]

Job Type: Full-time, Permanent

Salary: $76,000 - $86,000 per year plus superannuation

Work Authorisation: Ideally. Applicants must have unrestricted Australian working rights. Other Visa's may be considered and you must include your Visa details in your application.

Employer: Ategra Pty Ltd

Pay: $76,000.00 – $86,000.00 per year

Benefits:

- Company car
- Salary packaging

Work Location: In person

📌 Customer Service Manager (IT Managed Services) (Yarrawonga)
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