Job Type: Permanent - Full Time

Location: Brisbane

Job Category: Community Services and Development

About

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

Learn more at

Job Description

About the Role

You can access the full Position Description by visiting our website under "Join Our Team".

- Diligent tracking of intake waitlist, ensuring contact with clients around expected service timeframe and awareness of referral. Develop referral pathways across sector through strong interagency partnerships to maintain annual service target of clients.
- Assertively support staff with low initial engagement to consent achievement rates aiming for an 80% program success rate.
- Lead the direct intervening on high-risk acute cases where life is threatened or irreputable organisational brand damage could occur. Problem solve immediate client crisis, based upon high-level theoretical knowledge and risk management decision making.
- Ensure al staff complete the 'Worker Safety Assessment' prior, and directly after, first home visit, ensuring a safe working environment culture is developed in team.
- Ensure staff facilitate FLDM meetings with broader family kin, gaining family consensus on their challenges and path forward.
- Lead the coaching of staff to consistently implement client empowerment interventions between key worker and clients. Utilise the Coaching App to record all staff.
- Lead the annual financial program planning and tracking operational expenditure throughout the year. Forward project underspends and overspends, ensuring break event target is met each quarter.
- Lead the delivery of client feedback and brief wellbeing measurement tools (Session Rating Scale and Outcome Rating Scale) to be utilised by staff upon every face-to-face interaction.



Disseminate staff uptake and scoring data, building a practice culture of responsive client improvement.

Culture

- Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
- We’re united in our purpose to improve lives, strengthen families, and support our communities to thrive.
- We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
- You’ll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
- We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.

Benefits

- Starting salary of $128,937 per annum + 12% super.
- Permanent full-time position.
- Company vehicle access for personal and home garage use.
- Company laptop & mobile phone.
- Salary package up to $15,900 net and add Entertainment Benefits up to $2,649 every Fringe Benefits Tax (FBT) year.
- Flexible rostering hours/9 day fortnight options available.
- Work for an organisation that values growth and innovation to provide culturally safe community and health care.
- You’ll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
- Employee Assistance Program — access up to six free and confidential sessions in any two-year period.
- Annual staff gathering, team building days, and team social gatherings

Required

Desired Skills and Experience

- Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field.

OR

- Diploma in relevant Community/Services field with at least 6 years in a case management role in family support,



child protection, youth support, housing or related field.

AND

- Demonstrated ability to apply and critique child safety and social work theoretical frameworks of practice, implementing client interventions based upon scaffolding client self-awareness, agency, and empowered sustainable behaviours change interventions.
- Ability to critique and problem solve related legislative gray zones, while managing organisational and child harm risks. Demonstrated ability to integrate knowledge across different business units, ensuring the fair treatment and voices of family's are promoted, while managing child harm risks.
- Demonstrated knowledge and experience in large team management, including directing staff workflow and client quality, leading and integrating corporate business functions across team. Forward plan operational constraints, team culture, and forecasting 18-month operational change priorities.
- Ability to support staff in applying sound social service and child protection practice reasonings to influence stakeholders (Child Safety, Schools, Hospitals etc.). Motivate a strong team working culture and sustain behaviour change by influencing others.
- Demonstrated ability to connect numerous internal ATSICHS programs and services to activate wrap-around care families, trading-off and negotiating resources across the organisation and between other teams achieve client impact.
- Problem solve general operational policies with autonomous decision making to enact client impact, adhering to client risk, safety, and quality standards.

Additional Requirements

- National Police Certificate.
- Working with Children's Card (Blue Card) or be eligible to apply.
- Driver's Licence.
- Evidence of Work Rights.
- Travel to work in the community on a regular basis.

Other Information

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel protected, respect, and empowered.

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📌 Manager, Family Wellbeing Services North (Brisbane City)
🏢 Aboriginal & Torres Strait Islander Community Health Service Brisbane
📍 Brisbane City