Independently ownedand operated venue in Melbourne’s South East is seeking an experienced, energetic and hands‑on Gaming Manager to lead one of Victoria’s top 10 gaming rooms.
Following a major renovation, our gaming room offers an exceptional environment for both our customers and team. We are looking for a bright, bubbly and highly personable hospitality professional who genuinely enjoys being on the floor, building relationships with customers and leading by example.
This is not a behind-the-scenes management position. The successful candidate will be visible, approachable and actively involved in the day‑to‑day operation of the gaming room.
About the role
- Leading, motivating and developing the gaming team
- Delivering warm, engaging and consistently high‑quality customer service
- Building strong relationships with our members and regular customers
- Maintaining a strong presence on the gaming floor
- Overseeing daily gaming operations and service standards
- Managing rosters, staffing levels, training and team performance
- Ensuring full compliance with VGCCC, AUSTRAC, Responsible Gambling and venue procedures
- Driving gaming performance, customer engagement and membership growth
- Working closely with senior venue management to achieve operational targets
- Build key relationship’s with gaming suppliers and apart of gaming product selection, inclusive of annual trips to Sydney and QLD gaming expos
- Creating a positive,
professional and enjoyable workplace for customers and staff
About you
- We are looking for someone who is:
- An experienced gaming or hospitality leader
- Bright, bubbly, confident and naturally engaging
- Passionate about outstanding customer service
- Hands‑on and comfortable leading from the floor
- Skilled at building genuine relationships with customers
- A strong communicator who can motivate and manage a team
- Organised, accountable and confident managing compliance requirements
- Commercially aware and motivated to grow the business
- Available to work a flexible hospitality roster, including evenings and weekends
- Experience managing a high‑performing gaming room will be highly regarded. Current Victorian gaming industry qualifications and a strong understanding of gaming compliance requirements are essential.
What we offer
- Above market attractive salary package for the right candidate plus over above performance based KPI’s and bonus’
- The opportunity to lead one of the top 10 gaming rooms in Victoria
- A newly renovated, high‑quality working environment
- A stable and well‑established hospitality business
- Support from an experienced senior management team
- The opportunity to make the role your own and have a genuine impact on the venue
If you are a hands‑on leader with a big personality, strong gaming knowledge and a genuine passion for looking after customers, we would love to hear from you.