- Join a dedicated team supporting patient care at Westmead Hospital.
- Make a difference through exceptional customer service and administration.
- Build your career in a collaborative, patient-focused healthcare environment

Keep patients connected to care. Coordinate appointments, manage patient waitlists and deliver seamless administrative support for Westmead Hospital’s Diabetes & Endocrinology Ambulatory Care Centre.

Employment Type: Temporary Full Time (up to 8 October 2027)

Position Classification: Administration Officer Level 2

Remuneration: $34.93 - $36.09 per hour

Hours Per Week: 38

Location: Westmead Hospital

Where you'll be working

Join the Diabetes & Endocrinology Ambulatory Care Centre at Westmead Hospital, where your organisational skills and customer service expertise will help keep essential outpatient services running smoothly. As part of a dedicated multidisciplinary team, you will contribute to a welcoming, patient-centred environment, supporting patients, clinicians and colleagues to deliver quality healthcare.

You will be part of a team that values collaboration, initiative and professionalism, with opportunities to develop your administrative skills while making a meaningful contribution to patient care.

- Work alongside a dedicated team delivering diabetes and endocrinology ambulatory care services.
- Play an important role in creating a positive and supportive experience for patients and their families.
- Contribute to efficient clinic operations through organised, responsive and accurate administration.
- Build valuable experience within a leading public hospital and a diverse healthcare environment.

Working with us you will have access to:
- An array of public transport options buses/trains and light rail & subsidised onsite staff parking.
- Wellbeing Initiatives including an On-site gym, cafes, and green spaces.

What you'll be doing

As an Administration Officer, you will provide essential administrative and customer service support to the Diabetes & Endocrinology team. Your ability to multitask, prioritise competing demands and communicate effectively will help ensure the efficient day-to-day operation of the service.

Your responsibilities will include

- Coordinating patient appointments,



registrations and waitlists, helping ensure the smooth delivery of ambulatory clinic services.
- Providing friendly, professional customer service, responding to enquiries and directing patients, visitors and staff to the appropriate services.
- Maintaining accurate administrative records, departmental statistics and information systems, ensuring information is managed appropriately and confidentially.
- Supporting daily office operations, including managing communications, ordering supplies, coordinating administrative processes and taking meeting minutes.
- Contributing to a safe, efficient and patient-centred service by following NSW Health policies and procedures, identifying and escalating risks, and participating in quality improvement activities.

How to Apply

Apply online by submitting your resume, and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

Selection Criteria:

- Proven extensive clerical experience in a busy reception/customer service position.
- Demonstrated effective communication skills-written and verbal with robust attention to detail.
- Demonstrated ability to work independently as well as part of a team.
- Demonstrated ability to identify issues of relevance, sensitivity and confidently, and knowing when to escalate matters of importance and urgency.
- Demonstrated computer/data entry skills specifically MS office email and iPM.
- Demonstrated experience in working with multi-functional teams preferably within a heath setting

Please Note: This is an Aboriginal Targeted position in accordance with section 21 of the Anti-Discrimination Act 1977 (NSW). Aboriginal and Torres Strait Islander people are strongly encouraged to apply, and preference will be given to a suitably qualified Aboriginal or Torres Strait Islander applicant.

Requisition ID:



REQ690639

Applications Close: 14 October 2026

Need more information?

- Discover more about the application process.

- Review the detailed Position Description for insights into role requirements and criteria.

- Explore the selection process, employment checks, outcomes and notifications.

- For inquiries about the role, contact Amenze Uyagu email: [email protected]

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ Aboriginal and/or Torres Strait Islander people are encouraged to apply.

Whilst this position is open to all applicants, it is targeted for Aboriginal and / or Torres Strait Islander people. Exemption is claimed under Section 21 of the Anti-Discrimination Act 1977, NSW. Aboriginal and / or Torres Strait Islander people are encouraged to apply and greater consideration will be given to suitable Aboriginal / Torres Strait Islander applicants, in order to improve access to employment and career opportunities.

If applying as an Australian Aboriginal/Torres Strait Islander, then please include some information about your Aboriginal Australian / Torres Strait Islander identity in the cover letter of your application. If offered an interview, you can expand on this information at the interview itself in response to questions from an Aboriginal panel member.

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: In accordance with NSW Health policy, priority will be given to Australian citizens and permanent residents. A person who is not an Australian citizen or permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or the advertised position.

#S-DNI

📌 Administration Officer Level 2, Diabetes & Endocrinology Ambulatory Care Centre (Australia)
🏢 NSW Health
📍 Australia