Salary: $30.58 - $33.09

Job Type: Casual

Location: Port Campbell

Job Category: Commercial & Tourism The Outstanding Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‑term conservation.

Expression of Interest - Casual Opportunities at the Twelve Apostles Visitor Centre

Visitor Services | Visitor Experience | Retail Team Members

Do you enjoy working with people and creating memorable experiences? Are you looking for flexible casual work in one of Australia's most iconic tourism destinations?

The Great Ocean Road Coast and Parks Authority (GORCAPA) is seeking expressions of interest from enthusiastic, customer-focused individuals to join our team at the Twelve Apostles Visitor Centre in casual roles across Visitor Services, Visitor Experience and Retail.

Whether you're an experienced tourism professional, have a background in customer service or retail, or are looking to build your skills in a world-class visitor destination, we'd love to hear from you.

About Us The Great Ocean Road Coast and Parks Authority is responsible for protecting and managing some of Victoria's most significant coastal landscapes and visitor destinations, including the Twelve Apostles Visitor Precinct.

Every year, millions of visitors experience this remarkable part of the coastline, and our team plays a vital role in ensuring their visit is safe, welcoming, informative and memorable.

Available Opportunities Visitor Services Team Member

As part of our Visitor Services team, you'll be the welcoming face of the Visitor Centre, assisting guests with information, ticketing, bookings and enquiries while helping visitors navigate the precinct safely and confidently.

Responsibilities May Include

- Providing exceptional frontline customer service
- Assisting with visitor enquiries, bookings and ticketing




- Sharing information about the precinct, local attractions and accessibility services
- Supporting visitor flow and queue management during busy periods
- Maintaining visitor information displays and service areas
- Collecting visitor feedback and supporting continuous improvement initiatives

Visitor Experience Team Member As a Visitor Experience Team Member, you'll help bring the Twelve Apostles precinct to life through engaging visitor interactions, tours, events and experiences.

Responsibilities May Include

- Delivering engaging visitor experiences and storytelling
- Supporting tours, demonstrations and paid experiences
- Assisting with events, activations and community programs
- Supporting visitor dispersal and wayfinding initiatives
- Maintaining safe, welcoming and well-presented experience areas
- Working closely with operational teams to ensure seamless visitor experiences

Retail Team Member Our Retail Team Members help create memorable shopping experiences for visitors from around the world while supporting the day-to-day operation of the Visitor Centre retail store.

Responsibilities May Include

- Delivering outstanding customer service
- Assisting customers with purchases and product enquiries
- Processing sales through the Point of Sale (POS) system
- Replenishing stock and maintaining store presentation
- Developing knowledge of local products and brands
- Supporting visual merchandising and retail operations

Desired Skills And Experience We're looking for people who:

- Enjoy engaging with a diverse range of visitors and customers
- Have a positive, professional and friendly approach
- Are reliable, punctual and flexible
- Work well as part of a team
- Thrive in fast-paced environments
- Are available to work weekends, public holidays and peak tourism periods




- Have a strong customer service focus

Experience in tourism, hospitality, customer service, retail or visitor services is highly regarded, but we also welcome applications from people with a willingness to learn and a passion for creating great visitor experiences. Please Include in Your Application To help us understand your suitability and availability, please tell us:

- Which role or roles you are interested in:
- Visitor Services
- Visitor Experience
- Retail
- Or all three

- A brief summary of your relevant experience and interests
- Your availability, including:

- Days of the week available
- Weekend availability
- Public holiday availability
- School holiday availability

- The number of hours you would ideally like to work each week
- The date you would be available to commence employment

Important Information The Twelve Apostles Visitor Centre is located near Port Campbell. Applicants should ensure they have reliable transport arrangements and are able to travel to and from work independently. Unfortunately, accommodation and transport assistance are not provided as part of these roles.

Employment Requirements

Successful applicants will be required to:

- Provide a National Police Check
- Obtain a Working With Children Check
- Provide evidence of Australian work rights
- Hold a current Australian Driver's Licence

Join us in creating unforgettable experiences at one of Australia's most iconic destinations. We welcome expressions of interest from people of all backgrounds and experiences who are passionate about delivering outstanding visitor experiences. Everyone is welcome at the Authority.

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.

📌 Expression of Interest - Casual Opportunities at the Twelve Apostles Visitor Centre (Port Campbell)
🏢 Great Ocean Road Coast and Parks Authority
📍 Port Campbell