Join a growing specialist surgical practice and play a key role in delivering exceptional patient care.

We are seeking a highly organised and professional Medical Administrator and a Clinical Assistant to join our team on a full time or part-time basis, with the opportunity for increased hours and responsibilities as the practice continues to grow.

As the first point of contact for our patients and a key support person to our specialist surgeons, you will be instrumental in ensuring the smooth day-to-day operation of the practice while providing an outstanding patient experience.

This is an excellent opportunity for someone who enjoys working in a fast-paced healthcare environment and takes pride in delivering high-quality administrative support.

Key Responsibilities - Medical Administrator

- Managing specialist consultation appointments and patient bookings.
- Responding to patient enquiries via phone and email in a professional and timely manner.
- Coordinating theatre bookings and managing both regular and ad-hoc operating lists across multiple hospitals.
- Obtaining and processing required documentation, approvals, and paperwork from patients, employers, insurers, and healthcare providers.
- Processing invoices and managing patient, employer, and insurer payments.
- Reviewing incoming correspondence and directing information to the appropriate team members.
- Preparing professional correspondence on behalf of specialist surgeons, including consultation letters and referrals.
- Liaising with allied health professionals, hospitals, and external stakeholders to coordinate patient care.
- Maintaining accurate patient records and ensuring confidentiality at all times.

Key responsibilities- Clinical Assistant

- Act as the key administrative support person for the surgeon throughout consulting sessions.
- Review upcoming clinics to ensure referrals, imaging,



investigation results and relevant correspondence are available before the patient's appointment.
- Confirm patients have completed required investigations and follow up outstanding information before consultation.
- Provide a high level of patient service, particularly for patients who may be anxious or require additional assistance.
- Maintain patient confidentiality and ensure administrative processes comply with practice policies and procedures.
- Provide general medical administration support and assist with other operational duties when required.
- Coordinate with reception, surgeons, surgical assistants, nurse practitioners and other members of the clinical team.

About You

To be successful in this role, you will possess:

- Previous experience in specialist medical administration, medical reception, or healthcare administration (highly desirable).
- A qualification in medical, health, or allied health sciences will be highly regarded.
- Exceptional organisational and time-management skills with the ability to manage competing priorities.
- Excellent written and verbal communication skills.
- Strong attention to detail and a commitment to accuracy.
- A qualified, compassionate, and patient-focused approach.
- The ability to work both independently and collaboratively within a team environment.
- Proficiency in Microsoft Office and Genie software (desirable).

What We Offer

- A modern and professional workplace equipped with contemporary technology.
- A supportive and collaborative team environment.
- Ongoing training and professional development opportunities.
- Opportunities for career progression as the practice expands.
- A positive workplace culture that values teamwork, respect, and excellence in patient care.

How to Apply

To be considered for this opportunity, please submit the following through SEEK:

- Current Resume (CV)
- Cover Letter addressing the selection criteria and outlining your suitability for the role

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

📌 Medical Administrator (Claremont)
🏢 Jeff Ecker Clinic
📍 Claremont