Medical Receptionist - Nedlands

Do you thrive in a fast-paced specialist medical environment where no two days are the same?

Are you an experienced Medical Receptionist who takes pride in delivering exceptional patient experiences while confidently coordinating busy specialists, diagnostic services, and complex scheduling requirements?

Clinical Integration Solutions Group (CIS Group) is one of Australia's leading specialist healthcare organisations, encompassing Cardio Vascular Services (CVS), Cardio Respiratory Sleep (CRS), Cardio Metabolic Services (CMS), and Canopy Clinical Psychology. With 10 clinics across Western Australia and Victoria, our Nedlands clinic serves as the flagship location and operational hub of our organisation.

The role will be primarily based from our dynamic Nedlands clinics, but there may be times you are required to provide assistance at other CVS/CRS clinics, including for training.

We are seeking a highly capable, experienced Medical Receptionist who enjoys working in a dynamic, high-volume specialist environment and who understands that outstanding administration is critical to exceptional patient care.

This is not a role for someone looking for a quiet front desk. This is an opportunity for a qualified receptionist who enjoys being at the centre of activity, solving problems, managing competing priorities, supporting specialists, and ensuring patients receive an outstanding experience from first contact to completion of care.

You will have pride in being a face of our company and your professional, helpful and caring approach will support our commitment to an excellent patient experience.



You will be able to work independently but always within a team and your flexibility and willingness to help out and to do what is required to be done will contribute to your success in this role.

Key Responsibilities:

- Deliver a professional and welcoming experience for patients, families, specialists, and referrers.
- Coordinate complex specialist consulting and diagnostic appointments.
- Manage multiple consulting rooms and diagnostic services operating concurrently.
- Liaise confidently with specialists, hospital departments, medical practitioners, and allied health providers.
- Assist with the smooth day-to-day operation of consultant clinics.
- Process patient accounts, Medicare claims, and administrative documentation accurately.
- Respond to high volumes of telephone, email, and referral enquiries.
- Triage requests and manage competing priorities efficiently.
- Coordinate procedural bookings and hospital appointments where required.
- Contribute to workflow improvements and support colleagues across the broader administration team.

Essential:

- Minimum 3+ years' experience in medical reception, specialist practice, or healthcare administration.
- Proven experience managing demanding workloads and competing priorities.
- Exceptional patient service and communication skills.
- Strong organisational skills and attention to detail.




- High level of professionalism and discretion.
- Excellent computer and keyboard skills.
- Ability to work both independently and collaboratively.
- Current Driver's Licence.

Highly Regarded:

- Experience within cardiology, respiratory medicine, sleep medicine, specialist consulting, diagnostic imaging, or hospital administration.
- Experience with Medicare billing and specialist practice management software.
- Experience coordinating complex specialist appointments or procedural bookings

What's on offer?

- A secure career with a high quality national organisation
- Competitive salary + super + uniform
- Genuine opportunities for career development and progression
- Monday to Friday hours for work life balance
- Staff parking provided

Is this the position for you? We are seeking experienced candidates who are passionate about medical administration and motivated by working in a high-performing specialist healthcare environment.

As part of your application, please include a cover letter answering:"What do you believe distinguishes an exceptional medical receptionist from a good medical receptionist, and how have you demonstrated this in your previous roles?" to the attention of the Chief Operating Officer of the CIS Group by the closing date of this ad.

Only short listed applicants will be contacted and please only apply for this position if you are a new applicant to CIS Group with strong professional experience of working in medical reception environment.

Clinical Integration Services Group comprises of Cardio Vascular Services, Cardio Respiratory Sleep and Cardio Metabolic Services.

📌 Medical Receptionist - Nedlands
🏢 Cardio Vascular Services
📍 Nedlands