About DUC

Established in 2013, The Down Under Centre (DUC) is a specialist migration business dedicated to helping individuals, families, and employers achieve their Australian migration goals. With a strong reputation within the industry, our team combines technical expertise with a client-focused approach, supporting clients through complex migration processes with professionalism and care.

About the Role

We are seeking an organised and detail-oriented Migration Support Administrator to join our growing team.

This role is ideal for someone who has exceptional attention to detail, takes pride in delivering high-quality work and enjoys providing professional, reliable support to both clients and colleagues. Working closely with our Registered Migration Agents, you will play an important role in managing client information, preparing documentation, maintaining records, and ensuring a smooth client experience throughout the migration process.

Key Responsibilities

- Accurately enter and maintain client data across multiple systems
- Prepare and organise migration-related documentation and correspondence
- Monitor files to ensure information and supporting documents are complete
- Liaise with clients via phone, email, and other communication channels
- Provide a high standard of customer service and client support
- Maintain accurate records and update case management systems
- Assist with administrative tasks and workflow management
- Support the migration team with day-to-day operational requirements

About You To be successful in this role, you will demonstrate:

- Proven experience in an administrative, customer service, or support role




- Exceptional attention to detail and a commitment to accuracy
- Strong data entry skills with the ability to process information efficiently and correctly
- Confidence using technology and learning new systems, with the ability to navigate multiple platforms and software applications
- Professional communication skills, both written and verbal
- Excellent organisational and time management abilities
- A customer-focused approach with a professional and empathetic manner
- The ability to manage multiple tasks and deadlines simultaneously
- A proactive attitude and willingness to take ownership of your work

What We Offer

- Full training and guidance with ongoing support to help you succeed and build confidence in your role
- Mentoring from experienced Registered Migration Agents to develop valuable industry knowledge and skills
- Genuine opportunities for career growth and increased responsibility based on performance
- A wide-ranging and engaging workload with exposure to a broad range of migration matters and clients
- A supportive team environment where accuracy, professionalism, and initiative are recognised and valued
- Competitive salary based on skills and experience
- Flexible working arrangements available following successful completion of training and probation

If you're someone who genuinely enjoys getting the details right, takes ownership of your work, and wants to be part of a team that values quality and client service, we'd love to hear from you.

Apply now with your resume and a brief cover letter to [email protected]. Applications without a cover letter will not progress.

Pay: $65,000.00 – $70,000.00 per year

Benefits

- Work from home

Work Location: Hybrid remote in Rye VIC

📌 Migration Support Administrator (Rye)
🏢 The Down Under Centre
📍 Rye