When the rest of the world is headed left, Ethan goes right. We’re more than an IT, telco, and cloud provider, we’re disruptors and game-changers—we’re the kids in the class always doodling, creating, and innovating. Can you relate?

This is more than a Modern Workplace Team Leader role. We’re looking for someone who’s going to take on our ethos and help shape the future of our industry.

You’ll lead the Microsoft 365, endpoint and collaboration services Ethan manages on behalf of our customers. Reporting to the Head of Intelligent Platforms, the role leads operational delivery, governance, performance, compliance and continuous improvement across a multi-tenant managed services estate and contributes into the platform strategy and roadmap. The role leads approximately 21 engineers across the Endpoint/EUC and M365 & Workplace Infrastructure teams, covering over 5,000 managed devices, 26 Intune tenancies and 29 Microsoft 365 tenancies.

You’ll also live and breathe our 10 commandments* (see More Than an Appendix below).

MORE THAN A ROLE

Our role descriptions aren’t the norm. These are some of the key day-to-day responsibilities :

- Lead, coach and develop the Modern Workplace engineers; run one-on-ones, career conversations, certification tracking and performance reviews;
- Contribute to the Modern Workplace strategy and roadmap owned by the Head of Intelligent Platforms, bringing operational insight, service data, risks and improvement proposals;
- Lead day-to-day service delivery, operational excellence, risk management and continuous improvement across the pillar;
- Act as senior escalation point for Modern Workplace, supporting the Major Incident Management team by mobilising engineers and engaging vendors; declaration and bridge management remain with Major Incident Management;
- Own problem and change management for the pillar, ensuring service stability and resilience;
- Help drive enforcement and compliance across the managed estate, including device compliance, policy baselines, Conditional Access, MFA and Data Loss Prevention, in partnership with security and risk;
- Identify opportunities to improve customer outcomes from managed platforms through feature enablement, licence optimisation and workshop-style guidance, feeding these into the recommendations process;
- Lead customer-facing communications for platform changes, releases and end-of-support events,



ensuring customers are prepared and impact is minimised;
- Lead operational delivery across Teams, SharePoint, Exchange Online, OneDrive and approved automation or AI capabilities.
- Own Windows 10/11 deployment, Intune, Autopilot, SCCM co-management, JAMF, iOS/Android and desktop virtualisation;
- Manage Entra ID, Single Sign-On, MFA, Conditional Access and the joiner/mover/leaver lifecycle across customer tenancies;
- Manage the Azure Virtual Desktop experience layer including delivered apps, FSLogix profiles and in-session user experience, with hosting owned by Cloud Platform;
- Support vendor relationships and customer licensing positions, providing recommendations into commercial decisions;
- Approve standard and normal changes within Modern Workplace; escalate emergency changes to the Head of Intelligent Platforms;
- Maintain ISO 27001-aligned practice, documentation and reporting standards across the pillar;
- Partner with Cloud Platform, Professional Services, Automation and Service Management teams on shared boundaries and improvement initiatives.

THE ABSOLUTES-MUSTS
- Deep governance and administration knowledge across Microsoft 365, including Exchange Online, SharePoint, OneDrive and Teams.
- Modern endpoint management at scale: Microsoft Intune, Autopilot, SCCM co-management, JAMF, iOS and Android.
- Identity and access management: Microsoft Entra ID, Single Sign-On, Multi-Factor Authentication and Conditional Access.
- Endpoint security and compliance, including policy baselines and Data Loss Prevention.
- Azure Virtual Desktop experience layer, including delivered applications and FSLogix profiles.
- Strong IT Service Management tooling and practice (ServiceNow), with working knowledge of Microsoft Copilot and approved automation capabilities.

Experience

- Prior experience in a Managed Services Provider environment essential
- Proven people leadership of distributed technical teams across multiple sites or countries




- Demonstrated experience leading enterprise Microsoft 365 and collaboration environments at scale
- Experience contributing to roadmaps, operating models and governance frameworks
- Strong experience in customer-facing service delivery, including service reviews and change communications
- Sound understanding of the ITIL Framework across incident, problem, change, request and knowledge management
- While not essential, Enterprise Copilot or AI rollout experience will be highly advantageous.

CERTS AND SKILLS Don’t walk in empty-handed. We want to ideally see some of these:
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
- Microsoft 365 Certified: Administrator Expert (MS-102)
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Microsoft Certified: Azure Fundamentals
- ITIL 4

Think you can fit more than a mould? Reach out, get in contact, arrest us with your professional rap sheet. Did we mention we’re looking for diversity? If you’re Aboriginal or Torres Strait Islander, we’d strongly advise you to apply. MORE THAN AN APPENDIX (IT’S A LIFESTYLE)
1. Professionalism and poise: Maintaining a dignified and qualified demeanour across all interactions.
2. Client-centric excellence: Delivering results that prioritise our clients’ needs and ensuring their end-to-end journey is nothing short of exceptional.
3. Elevating the company’s success (not just your own): Understanding that we all win together.
4. Extraordinary dedication: An eagerness to go beyond industry standards and expectations.
5. Innovative mindset: A natural inclination to think creatively and a desire to collaborate with others who share this same perspective.
6. Adaptive agility: Being versatile and responsive to the ever-changing technology landscape.
7. A commitment to crafting new realities: Cultivating opportunities and creating positive experiences between colleagues, clients, and everyone you encounter.
8. Continuous learning: An insatiable appetite for knowledge and skill enhancement, ensuring you’re always at the forefront of your field.
9. Empathetic engagement: Building strong, genuine connections with clients and team members by putting in the time to understand their perspectives and needs.
10. Sustainability awareness: A consciousness about the impact of our actions on the environment and society, aiming for sustainable business practices.

📌 Modern Workplace Team Leader (Sydney)
🏢 Ethan
📍 Sydney