The National Account Manager is a full-time, 12-month parental leave contract based in Melbourne, VIC, responsible for managing and growing strategic customer relationships across Australia.

Day to day, this role will manage a portfolio of significant national and multi-site customers across the hospitality, pub, hotel, club, RSL and stadium sectors. You’ll take ownership of key customer relationships, commercial performance and account strategy, working closely with customers to understand their business and identify opportunities to grow revenue, ranging and share of wallet.

The National Account Manager will lead account planning, commercial negotiations, pricing and supply agreements, while monitoring sales, margin and overall account performance. You’ll work closely with regional sales teams, operations, finance, marketing, customer experience and supplier partners to ensure a consistent experience across customer groups nationally.

This role requires someone who can build strong relationships at both executive and operational levels, navigate complex multi-site accounts and turn commercial opportunities into results.

Key qualifications

- Demonstrated experience in National Account Management, Key Account Management or a similar senior commercial role
- Experience managing significant national,



multi-state or multi-site customer accounts
- Experience within liquor, beverage, FMCG or hospitality is highly desirable
- Strong commercial acumen across pricing, margin, rebates, customer investment and revenue growth
- Demonstrated experience negotiating commercial agreements, tenders and contracts
- Strong relationship-management skills with the ability to influence at executive, procurement and operational levels
- Proven ability to identify and deliver opportunities to grow existing customer accounts
- Strong analytical capability, including interpreting sales and margin performance and identifying commercial opportunities
- Excellent communication, presentation and negotiation skills
- Robust planning, forecasting and organisational capability
- Ability to work collaboratively across sales, operations, finance, marketing and customer experience teams
- Confidence working autonomously and taking ownership of commercial outcomes
- Experience using CRM and reporting tools
- Current driver’s licence and willingness to travel nationally as required

This is an excellent opportunity for an experienced National Account Manager to step into an established national portfolio and make an immediate commercial impact.

📌 National Account Manager (Melbourne)
🏢 Orange Human Resources
📍 Melbourne