MH Care is growing - Build Your Career in NDIS Support Coordination.

MH Care are building a talent pool of passionate, motivated individuals interested in future NDIS Support Coordination opportunities as our organisation continues to grow.

You don't need to currently be working as an NDIS Support Coordinator but experience in disability, mental health, allied health or community services will be highly regarded.

We want to hear from people who bring:

- Solid knowledge of the NDIS and it's frameworks
- Strong interpersonal & relationship‑building skills
- Commitment & passion for positive participant outcomes and ethical practice
- Professional presentation and a positive, solutions‑focused mindset
- Excellent communication skills & a collaborative working style

At MH Care, you’ll join a team that values compassion, respect and positive outcomes.

If you’re driven to make a meaningful difference in people’s lives, we’d love to connect with you.

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ABOUT THE ROLE

As a Support Coordinator, you will be responsible for managing a portfolio of NDIS participants and ensuring they receive high quality supports that align with their goals and NDIS funding.

Your key responsibilities include

- Assist participants to understand and implement their NDIS plans using clear and accessible language.
- Conduct participant onboarding, including completing service agreements and service bookings.
- Develop strong relationships with participants, families, carers, support workers and external stakeholders.
- Coordinate and monitor supports to ensure services are delivered in line with participant goals and available funding.
- Liaise with internal service delivery teams to ensure appropriate staff matching and effective rostering.
- Monitor participant budgets and support utilisation to maximise outcomes.
- Maintain accurate participant records, progress notes, reports and documentation within organisational systems.
- Manage incidents,



complaints and participant feedback in accordance with organisational policies.
- Ensure compliance with NDIS Practice Standards, company policies and relevant legislation.
- Collaborate with internal teams to identify opportunities for service improvements and business growth.
- Participate in mandatory training, team meetings and continuous quality improvement initiatives.

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SELECTION CRITERIA:

To be successful in this role, you will possess:

Essential:

- Experience working within the disability, community services, allied health, or aged care sector.
- Demonstrated experience supporting participants within the NDIS or a similar person-centred environment.
- Excellent communication and interpersonal skills with the ability to build strong relationships.
- Strong organisational and time management skills with the ability to manage competing priorities.
- High level of computer literacy and confidence using client management systems and Microsoft Office.
- Excellent documentation, reporting and administrative skills.
- Strong problem-solving, negotiation and decision-making abilities.
- Ability to work independently while contributing positively within a team environment.
- Current NDIS Worker Screening Check (or willingness to obtain).
- Current Working with Children Check.
- Current Australian Driver's Licence.
- Reliable, clean, roadworthy vehicle with comprehensive insurance.
- Current First Aid / CPR Certificate (or willingness to obtain)
- Full Australian working rights.

Highly Regarded

- Previous experience in Support Coordination or Case Management.
- Solid understanding of the NDIS, NDIS Practice Standards and disability legislation.
- Knowledge of participant budgeting, service agreements and NDIS funding processes.

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Experience

- NDIS, mental health, allied health: 1 year (Preferred)

Licence/Certification:
- NDIS Screening Check (Required)
- First Aid Certificate / CPR (Required)
- Victorian Drivers License (Required)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 NDIS Support Coordinator (Bendigo)
🏢 MH Care
📍 Bendigo