Make a Real Difference as a No Interest Loan Scheme (NILS) Volunteer

Weekdays | Flexible commitment

Volunteer role (unpaid)

Help people move forward, without judgment, without interest, and with real impact.

UnitingSA is seeking compassionate and community‑minded NILS Volunteers to support individuals and families experiencing financial hardship. In this role, you’ll help people access safe, affordable finance while supporting dignity, choice, and financial wellbeing.

About the Role

- NILS provides fair, no‑interest loans for essential household items and services
- You’ll be the first point of contact for clients
- Guide clients through the application process with empathy and respect
- Support clients to understand the scheme and gather required documentation
- Help clients feel heard, supported, and respected

What You’ll Be Doing

- Responding to client enquiries by phone and face‑to‑face
- Explaining how the No Interest Loan Scheme works
- Conducting initial client interviews in a safe, supportive environment
- Assisting clients to gather and organise loan documentation
- Accurately recording client information in the NILS database
- Maintaining confidentiality, privacy, and a non‑judgmental approach
- Working closely with the Financial Wellbeing team and Coordinator

Every interaction contributes to a positive client experience and meaningful community outcomes.

About You

You are someone who

- Communicates clearly, respectfully, and with empathy




- Remains calm and professional in challenging situations
- Is confident using computers, databases, and Microsoft Office
- Can review basic financial information such as income and expenses
- Values ethics, privacy, and supporting vulnerable communities

Experience in customer service or working with people facing hardship is valued but not essential, training and support are provided.

Time Commitment

- Weekdays only
- Flexible hours negotiated to suit you
- 3‑month trial period, with ongoing annual reviews

Requirements

- Current National Police Clearance
- DHS Working With Children Check
- DHS NDIS Worker Screening Check
- Proof of eligibility to volunteer in Australia
- Willingness to complete required training and professional development

Why Volunteer With Us?

- Be part of UnitingSA, a trusted organisation supporting South Australians for generations
- Contribute to Financial Wellbeing Services that create real, lasting change
- Help people access safe and fair financial options
- Join a supportive, cooperative team with guidance and training
- Make a genuine difference in people’s lives and your community

Ready to Get Involved? If you’re passionate about fairness, inclusion, and supporting people through challenging times, we’d love to hear from you.

Let’s Talk.

For more information or to apply, please contact: Cindy Adey, Coordinator on 0466 524 551

Apply today

📌 NILS Volunteer (unpaid) (South Australia)
🏢 UnitingSA
📍 South Australia