Brendale, QLD | Permanent Full-Time

Alphatreat/WES is looking for an experienced and motivated Office Administrator to join our team in Brendale.

This is a hands-on all-rounder role within a small team suited to someone who enjoys variety, takes ownership and likes being involved in all aspects of a small but busy business.

As the key administrator supporting our office, warehouse and showroom, you will play an important role in keeping the day-to-day operation running smoothly. From assisting customers and processing orders through to inventory, purchasing, accounts support and coordinating the premises, you will have the opportunity to make a real impact across the business.

About the Role

Working closely with the Sales Manager and broader team, your responsibilities will include:

Customer Service & Sales Support

- Respond to customer enquiries by phone, email and in person.
- Assist retail customers with product selection and purchases.
- Process customer orders and assist with quotes.
- Support invoicing and retail sales.
- Resolve customer enquiries, complaints and product issues professionally.
- Process warranty claims and liaise with customers and suppliers.
- Manage customer product and system registrations.
- Monitor backorders and keep customers informed of order status.
- Review margin reports and identify pricing or profitability concerns.
- Provide customer support on behalf of the Sales Manager when required.
- Maintain current pricing, catalogues, price lists and product information.

Inventory & Warehouse

- Pick, pack and dispatch customer orders accurately and efficiently.
- Conduct stocktakes and reconcile physical stock against system records.
- Maintain accurate inventory records and stock levels.
- Maintain and update Bills of Materials (BOMs).




- Receive incoming stock and check deliveries against purchase orders.
- Identify and report discrepancies or damaged goods.
- Coordinate with production to help keep customer orders on schedule.
- Organise freight and transport for incoming and outgoing goods.
- Maintain accurate website product listings, pricing and availability.

Purchasing & Supplier Management

- Liaise with local and overseas suppliers to source products and parts.
- Raise and manage purchase orders.
- Follow up supplier orders and deliveries.
- Set up new products, pricing and supplier information within the business system.

Accounts & General Administration

- Process supplier invoices and forward documentation to the Accounts team.
- Assist with general accounts administration as required.
- Maintain accurate filing and office administration systems.

Office, Warehouse & Facilities

- Coordinate general maintenance and repairs.
- Liaise with tradespeople, cleaners, gardeners and waste/recycling providers.
- Monitor office and warehouse supplies and arrange replenishment.
- Help maintain a safe, clean, organised and professional workplace.

You will ideally have:
- Previous experience in office administration, customer service, sales administration or a similar all-rounder role.
- Excellent communication and customer service skills.
- Strong attention to detail and accuracy.
- Experience with inventory, purchasing or warehouse administration.
- Valuable computer skills and confidence learning new business systems.
- Strong organisational and time-management skills.
- The ability to work independently while also being a supportive team member.
- A practical, "can-do" attitude and willingness to get involved where needed.
- The ability to manage multiple tasks in a busy environment.

Experience in a manufacturing, plumbing, wastewater, engineering, trade or distribution environment would be highly regarded.

📌 Office Administrator (Brendale)
🏢 Haymond Personnel
📍 Brendale