Golden Square and Bourke Square Car Parks are centrally located in Melbourne’s CBD, providing parking for a variety of vehicles, including trade and oversized parking.

In addition, our car park sites are available for short-term venue and event hires, bringing added interest and diversity to the workplace.

Your new role

This permanent full time role reports directly to Head Office and offers exposure to all aspects of our car park operations, with a strong emphasis on delivering friendly and productive customer service. You will be responsible for ensuring the smooth and effective operation of the car park while providing an exceptional experience to both regular and casual parkers.

Your scheduled hours will be 10pm to 6am across five nights per week (at this stage Thursday, Saturday, Sunday, Monday and Tuesday), working principally at Golden Square Car Park. Additionally, for shifts at Bourke Square Car Park our site office functions as a call centre for interstate car parks, offering you a diverse work experience.

What we are looking for

Your friendly and hardworking demeanour will be key to your success in this role. To thrive, you will need to demonstrate:

- Previous customer service experience (preferably in retail, call centres, or similar industries)
- A genuine passion for delivering outstanding customer service
- Eligibility to work in Australia
- Computer literacy (Microsoft suite, especially Excel)
- The ability to work both independently and collaboratively within a team

The primary responsibilities of this role include:

- Providing exceptional face-to-face customer service to parkers
- Handling customer inquiries via email and phone




- Answering calls and addressing queries from parkers at interstate car parks
- Reporting incidents, equipment malfunctions, and building issues
- Performing cashier duties
- Maintaining and cleaning car park equipment
- Conducting general security checks and cleaning tasks
- Assisting with site preparation for events and venue hires at both car parklocations

What you'll need to succeed:

- Clear and effective communication skills
- Professional appearance and attention to personal hygiene
- Energetic, proactive, and confident with a strong sense of reliability and punctuality
- Willingness to support team members with tasks and duties when needed
- Strong conflict resolution skills, remaining calm and composed in challenging situations
- Proven ability to work independently

What you'll get in return In recognition of your hard work, you will be offered a competitive pay rate (based on the Car Park Award 2020) and enjoy a healthy work-life balance. You'll have the prospect to join a friendly, supportive, and professional team. In addition to standard Award Employment Conditions, you will receive uniform, comprehensive training, and free parking during your shifts.

We are committed to creating an adaptable, diverse, and inclusive workplace that values and celebrates differences. We encourage applications from candidates of all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples.

Please note, due to the high volume of applications, only shortlisted candidates will be contacted.

Selected candidates will be required to participate in a Police and Medical Clearance prior to confirmation of an appointment to the position.

Pay: From $36.20 per hour

Work Authorisation

- Australia (Required)

Work Location: In person

📌 Overnight Car Parking Attendant (Melbourne)
🏢 Ausvest Holdings
📍 Melbourne