At Good Shepherd Lodge Ltd, we are dedicated to providing exceptional, compassionate care to our residents. We believe that a supportive environment for our staff translates directly into high-quality care to our residents. Our People & Culture team is at the heart of this mission ensuring our workforce is engaged, compliant and empowered to do their best work.

About the Role

We are seeking a detail-oriented and proactive People & Culture Administrator to join our team on a full-time basis. In this role, you will be the engine room of our People & Culture department, managing the day-to-day administrative workflow of the entire employee lifecycle, from initial recruitment screening to offboarding.

Key Responsibilities

Recruitment and Candidate Administration

- Coordinate end-to-end recruitment administration processes including posting job ads, screening resumes and scheduling interviews.
- Conduct mandatory compliance checks unique to Aged Care, including National Police Checks, AHPRA registration verifications and visa checks (VEVO).
- Act as the primary point of contact for candidates, ensuring a skilled and warm experience.

Onboarding & Offboarding

- Coordinate the day one onboarding process ensuring new starters complete their mandatory online modules and facility orientations.
- Manage the offboarding workflow, including processing resignations, scheduling exit interviews, and coordinating IT access and deactivation.
- Maintain up to date digital employee files and ensure compliance documentation is securely stored.

Business Meeting Support

- Schedule, coordinate, and prepare agendas for all general business, management, and operational meetings across both facilities.




- Attend business meetings to take highly accurate, professional minutes and maintain action item logs.
- Follow up on operational action items with internal stakeholders to ensure deadlines are met.

Skills & Experience Required

- Prior Experience: Minimum 1 - 2 years of experience in a HR, People & Culture, or high-volume administration role (experience in Aged Care, Healthcare or Corporate Administration is highly regarded).
- Business Minute Taking: Demonstrated ability to transcribe highly accurate, concise minutes during operational and business meetings.
- Compliance Mindset: Strong attention to detail regarding healthcare compliance requirements, background checks, and clearance tracking.
- Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, Teams) and experience using an HRIS, ATS or rostering system.
- Communication: Exceptional verbal and written communication skills with a professional and empathetic approach.
- Time Management: Ability to manage competing priorities, maintain strict confidentiality, and meet deadlines under pressure.

Qualifications

- Certificate or Diploma in Human Resources, Business Administration, or a related field (desirable)
- Current Police Check (or willingness to obtain)
- Evidence of current vaccinations as per QLD Health and aged care requirements

What We Offer

- 5 weeks Annual leave
- Salary packaging available
- Free wellness and health support for you and your family members
- Fitness Passport
- Supportive team environment and team-oriented workplace culture
- Opportunity to make a meaningful impact on resident care
- Ongoing training and professional development
- Competitive salary and conditions

Company Overview

Please visit our company website for more information

📌 People & Culture Administrator (Mackay)
🏢 Good Shepherd Lodge
📍 Mackay