Client Profile

Our client is a distinctive luxury hospitality business on the Gold Coast, bringing together premium accommodation, food and beverage, wellness, events and lifestyle experiences. With a strong focus on both guest and employee experience, the business offers a dynamic, people-focused environment where culture, service and operational excellence are closely connected.

Working as part of the People & Culture team, the Learning & Development / People & Culture Business Partner will play an integral role in building capability, strengthening employee engagement and supporting leaders across a diverse hospitality operation. This is a hands-on position suited to an HR professional who enjoys being visible within the business and working closely with operational teams.

Key responsibilities include

- Lead learning and development initiatives, including inductions, workshops, training programs and ongoing capability development
- Partner with operational leaders to identify training needs, coach managers and develop practical solutions that improve team performance
- Support employee engagement, culture and onboarding initiatives while helping embed strong service standards across the business
- Provide generalist HR support across the employee lifecycle, including performance management and employee relations matters
- Contribute to broader People & Culture projects designed to enhance the employee experience and support operational objectives

Candidate Profile You will be an experienced People & Culture skilled with strong generalist HR capability and a genuine passion for learning, development and employee engagement.



Comfortable working alongside frontline teams and senior operational leaders, you will bring a practical approach and the ability to translate people initiatives into meaningful outcomes.

The successful candidate will demonstrate:

- Previous experience within a luxury hotel environment
- Strong learning and development capability, with experience designing, coordinating or facilitating practical training initiatives
- Sound generalist HR knowledge across the employee lifecycle, ideally including performance management and employee relations
- Excellent communication, facilitation and relationship-building skills, with the confidence to coach and constructively challenge leaders
- High emotional intelligence and a hands-on, commercially aware approach suited to a fast-paced operational environment

Experience within luxury or lifestyle hospitality is essential; however, the ability to engage teams, manage stakeholder relationships, build leadership capability and create a strong employee experience will be equally important.

Offer

This is an exciting opportunity to join a substantial luxury hospitality environment where people, culture and guest experience are closely connected. The role provides broad exposure across accommodation, food and beverage, wellness and events, with the opportunity to make a visible impact on learning, leadership capability and employee engagement.

To learn more about this role, submit your CV or contact Karen Westfield via [email protected] for a confidential discussion.

By applying to this role, you are agreeing to the terms set out in Hastings People's privacy policy available at the Hastings People website.

📌 People & Culture (L&D) Partner (Gold Coast)
🏢 Hastings People
📍 Gold Coast