About the role

We are seeking an experienced, organised and proactive Practice Manager to oversee the day-to-day operations of a busy specialist surgical practice. This is a hands-on role combining practice management, administration, patient coordination, theatre scheduling, correspondence and accounts and the management of 2 reception staff and one typist.

The Practice

Manager will be responsible for ensuring the practice operates efficiently, professionally and smoothly on a day-to-day basis. The successful candidate will be the key point of coordination between the surgeon, patients, hospital, theatre staff, GPs, specialists and other external providers.

Key responsibilities

- Take overall responsibility for the smooth day-to-day running of the practice
- Coordinate administrative activities of the practice
- Ensure patients receive a qualified, efficient and welcoming service
- Manage practice workflows, systems and administrative processes
- Identify and resolve operational issues promptly
- Manage patient enquiries by telephone, email and in person




- Coordinate new patient bookings, follow-up appointments and cancellations
- Coordinate and book theatre lists and surgical procedures
- Manage the day-to-day financial administration and the medicolegal side of the practice

About you

- Medical experience in a surgical setting, preferrable Neurosurgery
- Solid knowledge of Medicare, DVA, private health insurance, and medical billing, including ECLIPSE
- Sound knowledge of Windows applications
- Experience in CareRight preferred but not essential
- Excellent communication and presentation skills
- Ability to work unsupervised, autonomously and with other staff
- Ability to work under pressure in a busy environment and to prioritise
- Sound administration skills including attention to detail and accuracy
- Well-developed skills associated with working in a strong team environment
- Discretion and confidentiality in all aspects of work

📌 Practice Manager (Richmond)
🏢 Paul D'Urso
📍 Richmond