WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

The Opportunity

Join our Customer Insights team as a Research and Insights Specialist, turning customer feedback, research and organisational data into meaningful insights that improve experiences for workers and employers.

You’ll bring together customer surveys, Voice of Provider, operational data, behavioural insights and research to identify patterns and build a clear picture of what our customers need and value.

Working with stakeholders and analytics teams, you’ll translate information into actionable insights that support decision-making, service improvement and strategic priorities. You’ll also contribute to research, reporting and insight products that help us better understand and measure customer experience.

About You

You’re naturally curious and enjoy uncovering the story behind the data. You’ll bring experience in customer insights, market research, Voice of Customer, analytics, service design, experience management or a related field.

You’re confident interpreting quantitative and qualitative information, identifying meaningful patterns and turning findings into explicit recommendations and compelling stories.

Experience with Power BI is highly desirable, while experience with Qualtrics, customer feedback platforms, survey design, Google Analytics or other insight tools will be highly regarded.

Most importantly, you can connect the dots across different sources of evidence and clearly explain what the insights mean, why they matter and what should happen next.

Why Join Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes,



work best together and stay open to what’s possible - and we’re looking for people who share these values

When you join us, you’ll benefit from:

- A purpose‑driven organisation where your work genuinely makes a positive impact on Queenslanders’ lives

- A collaborative and supportive team environment that values empathy, trust and working together

- Hybrid work arrangements that support flexibility and work–life balance

- Personalised learning and development opportunities to support your growth and career progression

- A holistic health and wellbeing program designed to support you both professionally and personally

- Industry‑competitive salaries

- A generous superannuation scheme, including co‑contribution

- Study assistance to support ongoing education and professional development

You can find out more about what it’s like to work with us by visiting Working at WorkCover Qld.

How do I apply?

If this sounds like you, we’d love to hear from you. Applications close 12pm Friday 16th October 2026.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at *****@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.

📌 Research and Insights Specialist (Brisbane)
🏢 WorkCover Queensland
📍 Brisbane