About the Venue:

Crowne Plaza Surfers Paradise is ideally located between the Surfers Paradise entertainment strip and the dining precinct of Broadbeach. With 269 spacious rooms and suites, sweeping ocean views, a choice of restaurants and bars, resort-style facilities and versatile event spaces, the hotel is a popular destination for both leisure and business travellers.

As a premium hotel on the Gold Coast, we pride ourselves on delivering exceptional service, beautifully appointed rooms and a warm, welcoming guest experience. Join a qualified and friendly team in a rapid-paced environment where every interaction helps shape the guest journey, from the moment a booking is made through to arrival.

About the Role:

We are seeking a detail-oriented and customer-focused Reservations Agent to join our Front Office & Reservations team on a full-time basis.

Reporting to the Assistant Front Office Manager and Reservations Manager, you will be responsible for managing room reservations, responding to guest enquiries, maximising occupancy and revenue, and ensuring every guest receives a professional and welcoming first impression of Crowne Plaza Surfers Paradise.

This is a great opportunity for someone with previous reservations or front office experience in a 4-star or 5-star hotel environment who enjoys working in a guest-focused, high-volume setting.

The position is full-time and paid by the hour, meaning you are paid for every hour worked, including applicable penalty rates.

The role will also require flexibility to work weekends and public holidays, with the remuneration package reflecting these requirements.

Key Responsibilities:

- Manage room reservations via phone, email, online channels and third-party booking systems
- Provide accurate and engaging information about rooms, rates, packages, facilities and hotel services




- Identify opportunities to upsell room types, upgrades and promotions to maximise revenue
- Maintain accurate guest and reservation information within the hotel reservations system
- Communicate effectively with Front Office, Revenue, Sales and Housekeeping teams to ensure a seamless guest experience
- Assist with group bookings, room allotments and corporate accounts
- Handle guest enquiries and reservation requests professionally and efficiently
- Manage changes, cancellations and special requests accurately
- Support the Reservations Manager and Assistant Front Office Manager with daily reservations operations
- Ensure all reservations, payment procedures, policies and brand standards are consistently followed
- Contribute to achieving occupancy, revenue and guest satisfaction targets

About You:

- Previous experience as a Reservations Agent or Front Office Agent in a 4-star or 5-star hotel is required
- Previous experience working with hotel reservations systems such as Opera, OnQ, RMS or similar
- Strong written and verbal communication skills
- Exceptional attention to detail and accuracy
- Confident handling a high volume of enquiries while maintaining a professional and friendly approach
- Strong organisational and time management skills
- Commercially minded with an understanding of upselling and revenue opportunities
- A genuine passion for hospitality and creating positive guest experiences
- Professional,



reliable and comfortable working as part of a busy hotel team
- Flexible availability to work weekends and public holidays
- Full Australian working rights required

Benefits:

- Full-time employment with hourly pay
- Paid for every hour worked, including applicable penalty rates
- Work with a globally recognised hotel brand on the Gold Coast
- Staff discounts on accommodation, dining and partner hotel offerings
- Training and mentoring from experienced hospitality leaders
- Career development and progression opportunities within the hotel and wider Oscars Group
- Opportunities for cross-department exposure across Front Office, Reservations, Sales and Revenue
- Supportive and collaborative team culture
- Opportunities to build your career within 45+ Oscars Group venues

About Us: Crowne Plaza Surfers Paradise is proudly part of Oscars Group, one of Australia’s largest privately owned hospitality groups. With over 45 venues across NSW, VIC, QLD and SA, Oscars Group is known for its supportive team culture, strong career development pathways and commitment to delivering premium hospitality experiences across hotels, pubs, gaming, restaurants and event venues.

The hotel also operates under the IHG Hotels & Resorts umbrella, a global hospitality leader with more than 6,000 hotels in over 100 countries. As part of IHG, you’ll be joining a worldwide network that encourages personal growth, celebrates success and provides opportunities to build your hospitality career locally and internationally.

If you’re passionate about creating exceptional guest experiences, enjoy the pace of hotel reservations and want to grow your career with a respected global brand and an expanding Australian hospitality group, apply today and Join the Fun with Oscars Group!

📌 Reservation Agent (Surfers Paradise)
🏢 Oscars Group
📍 Surfers Paradise