Hospitality | Events | Group Bookings | Customer Experience

We are looking for an experienced and enthusiastic Reservations & Events Manager to join our team and take ownership of reservations, group bookings and events across our three waterfront venues.

This is a hands-on hospitality role suited to someone who loves connecting with people, creating memorable experiences and turning enquiries into confirmed bookings. You will be responsible for managing reservations and group bookings, coordinating functions and supporting the continued growth of our group dining and events business.

Working across multiple venues, you will play an important role in ensuring every guest interaction is seamless — from the first enquiry through to the successful delivery of each event.

About the Role

You will be responsible for:

Reservations & Guest Experience

- Managing incoming reservations, enquiries and guest communications across multiple venues.
- Assisting guests with bookings, special occasions and group dining arrangements.
- Monitoring reservation levels and identifying opportunities to maximise bookings.
- Ensuring accurate communication between guests and venue teams.

Events & Functions

- Managing enquiries and bookings for corporate events, private functions, celebrations and group occasions.
- Preparing proposals, menus, packages and event information for clients.
- Coordinating events from initial enquiry through to completion.
- Working closely with venue managers, chefs and operational teams to ensure events are delivered seamlessly.
- Managing event details including menus, beverages, seating plans, AV requirements and special requests.




- Conducting venue inspections and client meetings where required.

Growing Our Business

While this role is primarily focused on reservations and event coordination, you will also play an important role in helping grow our events business.

You will

- Follow up enquiries and convert opportunities into confirmed bookings.
- Build relationships with local businesses, corporate clients, hotels, concierge teams and community groups.
- Identify opportunities to increase group bookings and event enquiries.
- Support the promotion of seasonal packages, functions and venue experiences.

Venue & Booking Coordination

- Manage group bookings and event arrangements across three venues.
- Prepare function sheets and ensure all booking details are communicated clearly.
- Support venue teams with upcoming events and last-minute changes.
- Maintain strong communication between reservations, sales and operations.

About You

We are looking for someone who:

- Has experience in hospitality reservations, events, functions or sales.
- Enjoys speaking with customers and building strong relationships.
- Has excellent communication skills and a confident, professional approach.
- Is organised, proactive and able to manage multiple priorities.
- Has experience managing bookings across multiple venues,



spaces or service areas (highly regarded).
- Understands hospitality operations and what is required to deliver successful events.
- Is comfortable following up opportunities and contributing to business growth.
- Has robust attention to detail and takes ownership of their work.
- Enjoys working in a fast-paced environment where no two days are the same.

Experience with reservation systems, booking platforms and event management tools is preferred.

The Opportunity

This is an exciting opportunity for a hospitality professional who enjoys a mix of reservations, events, customer engagement and relationship building.

You will have the opportunity to make a real impact by helping create memorable experiences for guests while contributing to the growth of our three waterfront venues.

Salary: $80,000 – $90,000 + Superannuation (proportionate to experience)

If you are passionate about hospitality, enjoy working with people and have the drive to create opportunities and deliver exceptional experiences, we would love to hear from you.

Pay: $80,000.00 – $90,000.00 per year

Benefits

- Employee discount
- Free drinks
- Free food
- Relocation assistance

Ability to commute/relocate:
- Sydney NSW 2000: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:
- Advanced Diploma / Associate Degree (Preferred)

Experience:
- similar: 3 years (Preferred)

Language:
- English (Preferred)

Work Authorisation:
- Australia (Required)

Location:
- Sydney NSW 2000 (Preferred)

Willingness to travel:
- 25% (Preferred)

Work Location: In person

📌 Reservations and Events Manager (Sydney)
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📍 Sydney