Company Description

At Love Tea, we skilfully craft, blend and pack each of our products in Australia. We collaborate with growers and small scale cooperatives around the world to fairly source organic ingredients. We thoughtfully design each of our unique products, to ensure optimum therapeutic benefit, exceptional flavour and minimal impact on the environment. We hope our tea inspires you to make time to appreciate the quiet moments, take care of your health, and to share great tea with people you love.

Role Description

We are looking for a passionate Retail Assistant to join the Love Tea team in January 2027. You’ll will be an advocate for Love Tea and our products, providing a high level of customer service and work collaboratively with head office and other retail staff to ensure smooth daily running of the store. This role is a part-time position, working from Wednesday to Saturday (22 hrs per week), with a start date of early January 2027.

Key Responsibilities

- Participate in the daily operations of the Love Tea retail store.
- Provide high level customer service (in person, over the phone and online) at all times. Including product knowledge, selling of goods, taking payments of all kinds, gift wrapping and presentation.
- Be an advocate for the Love Tea brand and the Love Tea product range.
- Ensure the store is well presented at all times – including cleanliness and merchandising.
- Support the roll out of marketing campaign, current product launches and visual merchandising.




- Follow process for inventory and stock management, including receipt of new orders. Participate in stocktake and loss prevention activities as directed.
- Work cohesively with head office, including attending team meetings and events. Foster a good workplace culture within the store and head office. Foster good relationships with the local community and surrounding businesses.
- Ensure OH&S; requirements of the store are adequate and maintained.
- Support management by providing sales information, process improvements, customer feedback and other relevant information.

Skills & Competencies:
- Have a passion for natural/holistic health, organics and tea (essential)
- Completed studies in natural health discipline (desired).
- Have relevant experience in a retail or sales role (essential).
- Be customer service focused and committed to providing exceptional service.
- Strong communication skills, the ability to communicate clearly and concisely.
- Demonstrate excellent attention to detail.
- Demonstrate commerciality and the ability to apply knowledge in a practical, commercial manner.
- Willingness to assist and support others and foster a healthy team dynamic.
- Be able to work autonomously and demonstrate initiative.
- Be comfortable working alone.

Our culture is incredibly important to us, so we encourage you to learn more about Love Tea, our ethos and our values. Please ensure you application includes a cover letter.

📌 Retail Sales Assistant (Geelong)
🏢 Love Tea
📍 Geelong