Revenue Officer

Rates Information & Services

At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong for our community. We focus on the delivery of exceptional services, infrastructure and facilities for our community. Our aim is to work toward the community's goals in the Our Wollongong Our Future Community Strategic Plan 2035.

Wollongong is a great place to work, live and play! Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.

We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here.

The opportunity

Join our Rates Information & Services team and play an important role in delivering accurate, reliable services that support our community. As a Revenue Officer, you will help manage Council's rates and property information while providing professional support to customers and stakeholders.

You will be part of a close-knit team that values collaboration, knowledge sharing and customer service. Working with customers, property owners, solicitors, government agencies and colleagues across Council, you will help ensure rates information is maintained accurately and legislative requirements are met.

This role offers variety, responsibility and the opportunity to build specialised local government knowledge. Whether you are already working in rates or looking to take the next step from a revenue, billing or accounting background, you will be supported by experienced team members while developing your expertise in rates administration and legislation.

You will primarily work onsite as part of a highly collaborative team environment. The role suits someone who enjoys balancing customer interaction with detailed administrative work and can confidently manage a high volume and diverse workload while maintaining accuracy and excellent customer service. Every day brings a variety of tasks, making this an ideal opportunity for someone who enjoys working across multiple priorities and delivering quality outcomes.

Find out more about what we do here.

This is a permanent full-time 35 hour per week position. Salary from : $82,086 up to $94,572 per annum plus superannuation (Salary package will be assessed based on skills, experience and qualifications)

What you will be doing

Your day-to-day responsibilities will include:

- Managing complex rates and revenue transactions,



including direct debits, pension concessions, waste adjustments and supplementary valuations.
- Maintaining and validating property, ownership, rates, charges and debtor records to ensure accuracy and compliance.
- Interpreting legislation, policies and procedures to resolve complex enquiries and deliver practical, customer-focused outcomes.
- Preparing, reviewing and certifying rates-related information, reconciliations and compliance checks.
- Supporting billing, recovery, debt management and payment arrangement activities.
- Investigating discrepancies and coordinating solutions with internal teams, government bodies and external service providers.
- Providing guidance to colleagues and sharing specialist knowledge across the Rates and Billing teams.
- Identifying and implementing process improvements that strengthen service delivery, data integrity and team performance.

In your first 12 months, you will build capability across a range of functions, strengthen your knowledge of rates legislation and become a trusted resource for customers and colleagues

About you

You enjoy helping people, have a strong eye for detail and take pride in delivering accurate work. You thrive in a high-volume environment with a diverse range of tasks, balancing competing priorities while maintaining excellent customer service. You bring a positive, team focused approach and enjoy working collaboratively to achieve shared outcomes.

You will bring:

- Experience in rates, billing, revenue, debtors or accounting, ideally within local government.
- Strong customer service and communication skills.
- High accuracy and attention to detail when working with financial and property information.
- Experience using business systems and Microsoft Office applications.
- The ability to interpret and apply policies, procedures and legislation.
- Robust organisational, problem solving and time management skills, with the ability to manage a high-volume workload across varying tasks.
- Sound judgement, discretion and a commitment to confidentiality.
- A collaborative approach and willingness to support others.





Most importantly, you will demonstrate Council's values of Respect, Integrity, OneTeam, Sustainability and Courage while helping deliver positive outcomes for our community. Why you'll love working at Wollongong City Council!

- True work-life balance We know you work hard, and we make sure that effort is rewarded with real flexibility. Our hybrid work options, flex-time, and rostered days off mean you can maintain balance while delivering great outcomes.
- Great working conditions Enjoy a 35-hour work week or a 9-day fortnight with a regular rostered day off (RDO).
- Career growth and recognition

We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.
- Generous leave provisions Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.
- Health, safety, and wellbeing We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks and discounted gym memberships.

- A vibrant social culture Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events!

Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference. For more information, click on 'Apply' to be redirected to Wollongong City Council's job vacancy page.

Applications close 11:59pm, Monday 12 October 2026.

We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.

Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.

📌 Revenue Officer - Rates Information & Services (Wollongong)
🏢 Wollongong City Council
📍 Wollongong