Elderberry Event Hire is looking for an experienced and highly organised Senior Administrator to join our team in Geelong. This is a hands-on administration role supporting the day-to-day running of our events and delivery operations. You'll be an important link between our customers, office and delivery crews, making sure bookings are up to date, event information is accurate and our delivery supervisors have the information they need.
The position is Monday, Wednesday and Friday for approximately 4–5 hours per day in the morning , excluding public holidays. As summer is our busiest event period, availability from November through to Easter 2027 is essential, excluding public holidays and our Christmas/New Year shutdown period. For the right person, there is the prospect for continued work beyond Easter 2027 during our quieter period.
Key responsibilities
- Answering incoming phone calls, assisting with general enquiries and taking accurate messages
- Making adjustments to existing bookings and ensuring changes are correctly recorded & communicated
- Following up outstanding payments and sending payment reminders
- Updating event-specific layouts and delivery information
- Taking and processing customer bond payments & processing bond refunds following events
- Administering breakages, damages and associated customer communication
- Preparing and printing delivery and collection paperwork, plans,
layouts
- Liaising with delivery supervisors regarding upcoming events, site information and booking changes
- Posting and packing small orders.
- Ensuring delivery teams have the correct information & communicate with foreman regarding detail changes
- Order office supplies, small tools and equipment as needed
About you
- Has previous experience in administration, office coordination or a similar role
- Is highly organised with excellent attention to detail
- Has a confident and professional phone manner
- Has good computer skills and is comfortable learning new systems
- Is confident communicating with customers and following up payments
- Can prioritise when several events or requests are happening at once
- Can work independently and take ownership of their responsibilities
- Has a practical approach to problem solving
- Is comfortable communicating directly with our delivery supervisors and operations team
- Is reliable and follows tasks through to completion
About us Elderberry Event Hire specialises in marquee and event installations, transforming empty sites into complete event spaces with marquees, flooring, lighting, furniture and event infrastructure. We're a practical, hands-on team, and this administration role plays an important part in keeping our customers, bookings and event operations organised.