Melbourne | Join a high-impact transformation team
We’re looking for a capable Senior Consultant to join our team in Melbourne and play a key role in delivering digital transformation across claims, underwriting, administration and communications.
This is an opportunity to work across complex transformation initiatives to improve platforms, processes and member experiences.
What you’ll be working on
Claims & Underwriting Digital Uplift
Help digitise and improve claims and underwriting processes, working across business and technology teams to deliver practical, scalable solutions.
Identify pain points in member and employer communications and lead improvements end-to-end — from understanding the problem through to implementation and adoption.
What we’re looking for
You’ll bring a robust combination of consulting capability, insurance domain knowledge and hands-on technology experience, including:
- Experience with Sonata and Superb administration platforms
- Strong understanding of claims management , including APIs, digital platforms, AI solutions and complex insurance design
- Experience across underwriting processes and systems
- Strong stakeholder management skills, with confidence presenting to senior stakeholders while being equally comfortable working hands-on with business SMEs and external vendors
- Resilience, sound judgement and the ability to navigate challenging relationships and personalities
Why join us? You’ll have the opportunity to work on high-profile digital transformation initiatives , influence meaningful improvements to customer and member experiences, and operate across business, technology and external delivery partners.
- If you’re a pragmatic Senior Consultant who enjoys solving complex problems, working with diverse stakeholders and turning transformation opportunities into real outcomes, we’d love to hear from you.
📌 Senior Business Analyst (Melbourne)
🏢 Iq Group, Australia
📍 Melbourne
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