Your responsibilities You will: * Lead the delivery of modern payroll, financial and recruitment administration services for Queensland Government departments and agencies. * Deliver excellent customer outcomes through a robust customer relationship model, supported by effective governance and performance monitoring frameworks. * Collaborate with stakeholders to design and implement initiatives that drive end-to-end efficiencies and improved service delivery outcomes. * Ensure transactional services meet legislative obligations and compare favourably against industry benchmarks, standards and best practice. * Foster a culture of continuous improvement, innovation and adaptability, enabling the organisation to respond effectively to changing business needs. * Provide strategic leadership and direction to ensure high-quality, customerfocused service delivery across the organisation. * Drive operational excellence by identifying opportunities to improve processes, enhance performance and maximise value for customers and stakeholders. * Contribute to the design and implementation of service transformation initiatives. The ideal candidate You will be a senior executive leader with a strong record of achievement in strategic reform, customer experience and service transformation.



To excel in this role, you will bring: * Proven ability to build and maintain strong stakeholder relationships, collaborating effectively to deliver sustainable business outcomes and customer value. * Ability to balance the ongoing delivery of critical services while successfully leading and implementing a significant transformation and change agenda. * Effective leadership and development of senior leaders to foster a constructive, high-performing and inclusive workplace culture. * Strong digital acumen or the ability to quickly acquire it and apply contemporary digital solutions to improve business performance, service delivery and customer outcomes. * Experience in navigating complex environments with confidence, influencing stakeholders and driving alignment across diverse business areas. * A robust commitment to continuous improvement, innovation and adaptability to support organisational objectives and evolving customer needs. Role requirements * Nil mandatory requirements. * The role may require travel within Queensland. Applications will remain current for a period of 12 months. Job Ad Reference: QLD/702413/26 Closing Date: Tuesday, 13th October 2026

📌 Executive director, service delivery (Australia)
🏢 Queensland Government
📍 Australia