An exciting opportunity has become available for an experienced Operations Manager to take a senior leadership role within a growing national optical retail network. Reporting directly to the Managing Directors, you will oversee the day-to-day operations of multiple locations, working closely with Store Managers, optometry teams and key stakeholders to drive sales, profitability, operational excellence and an exceptional customer experience . This is a broad, hands-on role suited to an experienced retail leader who enjoys developing people, analysing performance and implementing practical strategies that deliver measurable results. The Role You will provide leadership and operational support across the store network, helping individual locations achieve their financial, customer service and operational objectives. Key responsibilities will include: Monitoring performance across KPIs including sales, margins, AOV, Medicare, remakes and operating costs Reviewing sales against targets and budgets and identifying opportunities for improvement Coaching and supporting Store Managers and their teams Driving initiatives to improve customer experience, satisfaction and loyalty Managing inventory, stock control, merchandising and stocktake processes Supporting marketing campaigns, promotions, product launches and supplier initiatives Ensuring operational procedures and relevant compliance requirements are maintained Supporting recruitment, onboarding,



training and development Overseeing workforce planning and assisting with people and performance matters Managing store projects, upgrades and maintenance Supporting the successful opening and rollout of new locations, including store set-up, fixtures, suppliers, stock and staffing requirements. Store Operations Manager - Chem… About You You will ideally have at least two years' experience within a high-volume, fast-paced retail environment , with strong knowledge of retail operations and a genuine focus on quality service. Experience in multi-site retail, optical, pharmacy, health, fashion or another service-focused retail environment would be particularly relevant. You'll bring strong commercial awareness together with experience in inventory management, stock control, labour costs, staff management and training. Most importantly, you'll be a confident and supportive leader with a coaching and mentoring style . You'll be highly organised, comfortable working with KPIs and financial information, able to make sound decisions and capable of building robust relationships at all levels. Store Operations Manager - Chem… The Opportunity This is much more than managing an individual store. You'll have the opportunity to influence the performance of an entire network, develop store leaders and play an important role in the continued expansion of the business. If you are a commercially minded retail leader who enjoys people, performance and growth , this could be an excellent next career move.

📌 Operations manager - national - multi site (Australia)
🏢 Eyecare Recruitment
📍 Australia