Job Description A career that lets your passion shine: As Rooms Division Manager, you will lead the end-to-end Rooms operation across Front Office, Guest Experience, Concierge, Housekeeping and Night operations. A highly visible senior leader, you will champion exceptional service, room quality and operational excellence while developing high-performing teams and ensuring every stage of the guest journey reflects the standards of Sofitel luxury. In this role, you will: Lead the Rooms Division to deliver personalised luxury service, quality and consistency throughout every stage of the guest journey. Provide transparent and collaborative leadership across Front Office, Guest Experience, Concierge, Housekeeping and Night operations, creating one cohesive Rooms Division. Own and continuously develop the hotel's Rooms Quality Program, including room inspections, cross-functional audits, quality calibration and improvement initiatives. Maintain a visible presence throughout the hotel, overseeing VIP arrivals, special requests and complex guest situations with confidence, discretion and care.



Champion Sofitel brand standards, guest recognition, personalisation, luxury language and effective service recovery. Lead the Rooms Division training strategy, developing leaders, department trainers and Heartists through structured coaching, capability development and ongoing learning. Manage the performance of external contractors and outsourced service partners, ensuring consistent luxury, quality, productivity, safety and service standards. Analyse guest sentiment, quality results, operational performance and Rooms Division KPIs to identify trends and translate insights into measurable improvement actions. Manage Rooms Division payroll, productivity, departmental expenditure and performance against budget and forecast while protecting the guest experience. Build succession capability and a strong culture of accountability, collaboration, belonging and continuous improvement across the Rooms Division.

📌 Rooms division manager (Australia)
🏢 Sofitel
📍 Australia