Hotel Grand Chancellor Launceston is the premier destination in the heart of Northern Tasmania, offering outstanding accommodation, exceptional local cuisine, and state-of-the-art conference facilities. With a diverse clientele spanning corporate, leisure, and conference guests, we are dedicated to providing exceptional service and unforgettable experiences for every guest who walks through our doors.'

We are currently looking for a Duty Manager to join our vibrant and dynamic Front Office team. In this pivotal role, you’ll report directly to the Front Office Manager, with regular interaction with the General Manager. Your primary responsibility will be ensuring the highest level of guest service, overseeing hotel operations, and ensuring smooth, efficient, and welcoming experiences throughout the property.

If you’re a hospitality superstar who thrives in a dynamic setting and is passionate about providing outstanding service, we want to hear from you!

What You Need to Succeed as a Duty Manager

- Lead by Example: Be proactive and resourceful when attending to guest requests, setting the standard for exceptional service.

- Ensure Positive Interactions: Take the initiative to create memorable experiences by ensuring all customer interactions are positive and productive.

- Resolve Issues with Confidence: Use your skills and training to effectively manage and resolve any guest complaints or challenges.

- Provide Leadership and Support: Offer guidance, training,



and leadership to all staff, ensuring they have the tools they need to succeed.

- Ongoing Staff Development: Monitor employee performance during shifts, offering constructive feedback and support as needed.

- Guest Check-In/Check-Out: Efficiently manage guest check-ins and check-outs, ensuring all procedures and standards are followed.

- Assist in Peak Times: Support other departments during busy periods to ensure smooth operations and prevent any issues.

- Occupational Health and Safety: Safeguard the health, safety, and well-being of all guests, staff, and visitors, ensuring compliance with all safety regulations

What We're Looking For:

- For the Duty Manager role: A minimum of 2 years of experience in a hotel setting is required.

- A passion for hospitality and delivering exceptional service.

- Strong communication and problem-solving skills.

- Ability to thrive in a fast-paced environment.

- Flexibility to work varied hours, including weekends and holidays.

Why Join Us?

- Employee benefits, including discounted accommodation at Hotel Grand Chancellor properties in Australia and New Zealand.

- Discounted car parking.

- Opportunities for professional growth and career development.

- A warm, supportive, and friendly working environment.

If you’re passionate about hospitality and creating exceptional guest experiences, we’d love to hear from you!

📌 Front Office Duty Manager (Launceston)
🏢 Important Group
📍 Launceston