- Location75 - 85 O'Riordan Street, Alexandria, NSW, 2015, Australia

Contact information

- Contact NameMichael Wirth
- Contact ************@autosportsgroup.com.au
- Contact ************@autosportsgroup.com.au

Description

Aston Martin Sydney is a proud member of the Autosports Group, a leading automotive retail group with over 100 dealerships across Australia and New Zealand. With a dedicated team of approximately 3,000 staff, the group represents some of the world’s most prestigious and luxury automotive brands, delivering exceptional service and expertise to its valued customers.

We are looking for a Receptionist/Showroom Host & Aftermarket Sales Consultant who has exceptional people skills, an enthusiastic manner and a can-do attitude to join our close-knit team at our Bespoke by Autosports dealerships in Alexandria. You will be based in our Aston Martin Sydney showroom, but you will also be involved with our McLaren Sydney and Rolls-Royce Motor Cars Sydney showrooms.

Our Receptionist/Showroom Host & Aftermarket Sales Consultant will be one of the first points of contact for clientele visiting our dealerships. You will be responsible for providing a warm welcome, offering hospitality of the highest standard and ensuring the smooth daily operation of the showroom environment.

In addition to the showroom host responsibilities, this role will have a solid focus on aftermarket sales, identifying opportunities to enhance the customer ownership experience through accessories, vehicle protection products, lifestyle products and other aftermarket offerings. You will work closely with the Sales and Aftersales teams to understand customer requirements, present suitable products and deliver a seamless luxury experience from purchase through ownership.

Your goal is to deliver a luxury experience that exceeds expectations, maximises aftermarket opportunities and reinforces long-term customer loyalty.





Key Responsibilities include but are not limited to:

- Reception & Showroom Host
- Greet all visitors and clients with elegance and professionalism upon arrival or by phone.
- Offer refreshments and ensure guests are comfortable while waiting for Sales or Aftersales Team members.
- Liaise with the Sales and Aftersales teams to coordinate guest needs and ensure a seamless customer experience.
- Maintain immaculate presentation of the showroom, customer lounge areas and customer touchpoints.
- Handle VIP clients with absolute discretion, professionalism and care.
- Manage front desk administrative duties such as ordering refreshments, processing purchase orders, maintaining databases and scheduling detailing and car wash requirements.
- Assist with showroom events, customer functions and other activities across the Bespoke by Autosports dealerships.

Aftermarket Sales

- Develop strong relationships with customers and identify opportunities to enhance their vehicle ownership experience through aftermarket products and services.
- Present and sell genuine accessories, vehicle protection products, detailing and other aftermarket offerings in line with customer requirements.
- Respond to customer enquiries, prepare quotations and follow up opportunities to maximise sales conversion.
- Work closely with Sales and Aftersales teams to identify aftermarket opportunities throughout the customer journey.
- Ensure aftermarket products are presented professionally and in keeping with the standards of our luxury brands.




- Maintain accurate customer and sales records and ensure all aftermarket orders are processed efficiently and accurately.
- Coordinate with relevant internal departments and suppliers to ensure products are ordered, fitted and delivered within agreed timeframes.
- Proactively follow up existing customers to identify additional aftermarket and ownership opportunities.
- Achieve agreed aftermarket sales and customer satisfaction objectives.

To be successful in this role you will have:

- Previous experience in a customer-facing or sales role, preferably within the automotive or luxury environment.
- A genuine passion for delivering exceptional customer experiences.
- Confidence in identifying sales opportunities and engaging customers in a consultative manner.
- Professional and immaculate appearance.
- Confidence in dealing with people at all levels, including high-profile and VIP clientele.
- Excellent communication skills, both written and verbal.
- Strong relationship-building and customer service skills.
- Competent administration and organisational skills.
- Impeccable time management and attention to detail.
- A proactive, enthusiastic and commercially minded approach.
- The ability to work effectively across multiple departments and dealerships.
- A full clean driver's licence and be an extremely confident driver.

At Autosports Group we’re dedicated to being a great place to work where we embrace diversity and inclusion. We are an equal opportunity employer providing employees with a safe work environment free of discrimination and harassment. Our purpose is to drive endless possibilities, for our customers, employees, shareholders, and brand partners. Our Values include Strive for Excellence, Care, The Village and to Lead Change. We warmly welcome people of all genders, backgrounds, and situations to deliver an equal diverse customer base.

📌 Receptionist/Aftermarket Consultant | Bentley Sydney (Alexandria)
🏢 Autosports Group
📍 Alexandria