About Us

Fisher Robertson is a boutique, Sydney-based mortgage brokerage built on trust, transparency, and genuine human connection. Founded by John Fisher and Jack Robertson, we simplify personal and commercial lending through thoughtful guidance, ensuring our clients feel supported and confident at every step.

We pride ourselves on a warm, inclusive, and collaborative environment where every team member is empowered to thrive. With hundreds of 5-star reviews, our team works together to make complex finance explicit, accessible, and stress-free.

The Role

As our Broker Support Manager, you will collaboratively oversee our deal pipeline and credit analysis, guiding clients and team members smoothly through every stage of the lending process. We are creating this role to allow our Principal Brokers to focus on growing our client network, while empowering a senior professional to lead operations and mentor our support team.

Key Responsibilities

- Perform initial credit analysis after broker calls, recommending thoughtful lending pathways.

- Partner with brokers on scenario research, lender policy checks, and serviceability calculations.

- Guide complex cases, including self-employed clients, investment portfolios, and SMSFs.

- Oversee the deal pipeline to deliver a seamless, caring experience for clients and lenders.

- Build warm, effective relationships with lender BDMs, solicitors,



and professional referral partners.

- Address client finance queries with empathy, clarity, and prompt communication.

- Keep accurate, well-organised client records and application notes in our CRM system.

- Identify potential bottlenecks early and work collaboratively to resolve them.

Skills, Experience and Knowledge

- Background in mortgage broking support, banking, or lending administration.

- Good understanding of loan application processes, compliance, and lender credit policies.

- Strong analytical ability paired with a detail-oriented, thoughtful approach.

- Proactive and supportive mindset with a genuine dedication to helping others succeed.

- Warm, empathetic, and clear communication skills.

- Excellent organisation skills with the ability to manage competing priorities with composure.

- Collaborative spirit and strong personal dependability.

- Familiarity with systems like MyCRM or ApplyOnline is welcomed.

Why Us

We offer a welcoming, flexible, and supportive workplace in Sydney CBD where your contributions are genuinely valued and celebrated. You will enjoy a collaborative, low-ego culture, market-competitive salary package, flexible working arrangements, and authentic opportunities for career growth alongside down-to-earth leaders who champion your success.

Apply now with your CV and cover letter

📌 Senior Broker Support Officer (Sydney)
🏢 Loan Market
📍 Sydney