Personalised Support Services (PSS) is a growing, community-driven care organisation delivering disability and aged care services across Melbourne.
PSS has grown into a diverse organisation supporting individuals and families across NDIS, Home Care and community-based services,
We see ourselves as a connector within the community - bringing together participants, families, professionals, organisations and community networks to create better opportunities and meaningful outcomes.
Who We Are
Personalised Support Services (PSS) is a growing, community-driven care organisation delivering disability and aged care services across Melbourne.
PSS has grown into a diverse organisation supporting individuals and families across NDIS, Home Care and community-based services,
We see ourselves as a connector within the community - bringing together participants, families, professionals, organisations and community networks to create better opportunities and meaningful outcomes.
About the Role
We are seeking an experienced and hands-on Head of Finance & Accounts to lead the Accounts and Finance function across PSS's NDIS and Support at Home (SAH) services.
This is a key leadership role responsible for ensuring our billing, invoicing, claims, receivables, reconciliations and broader financial processes operate accurately, efficiently and on time.
You will lead and support the Accounts team while working closely with other internal departments to ensure financial processes align with the services being delivered.
Key Responsibilities




Lead the day-to-day Accounts and Finance function across NDIS and Support at Home services
Manage and support the Accounts team, including workloads, priorities, performance and development
Oversee billing, invoicing, claims submissions, accounts receivable and payment follow-up
Ensure NDIS claims and Support at Home billing are accurate, compliant and submitted within required timeframes
Monitor outstanding receivables, rejected claims, billing discrepancies and unclaimed services through to resolution
Oversee financial reconciliations and ensure services delivered, claims raised and payments received are accurately accounted for
Work closely with operational teams to resolve timesheet, roster, service delivery and billing discrepancies
Maintain robust financial controls and accurate records across relevant systems
Prepare regular financial and management reporting, identifying trends, risks and areas requiring action
Support budgeting, forecasting, cash flow management and other financial planning activities
Drive continuous improvement across Accounts processes, systems and reporting
Ensure compliance with relevant financial, taxation, NDIS and aged care requirements




Work collaboratively across departments to improve financial accountability and ensure issues are resolved promptly
About You
To be successful, you will have:
Strong accounting, finance and accounts management experience, ideally within NDIS, aged care, healthcare or community services
Demonstrated experience leading and developing an Accounts or Finance team
Strong knowledge of accounts receivable, billing, invoicing, reconciliations and financial controls
Experience with NDIS claiming and/or aged care financial processes will be highly regarded
Sound understanding of PRODA, Xero and related finance/service management systems
Strong analytical skills and the ability to identify discrepancies, trends and financial risks
Excellent attention to detail while being able to manage high-volume transactional environments
Strong communication skills and confidence working across multiple departments
Ability to establish clear processes, accountability and deadlines within a team
A proactive approach to problem-solving and continuous improvement
What We're Looking For
We're looking for a hands-on financial leader who understands the operational side of disability and aged care services and can ensure that services delivered translate accurately and efficiently through to billing, claiming, receivables and reporting.
You will have the autonomy to lead the Accounts function, strengthen our systems and processes, develop the team and work closely with management as PSS continues to grow.
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📌 Head Of Accounts (Melbourne)
🏢 Personalised Support Services
📍 Melbourne