Wiseway Logistics is a rapid-growing global freight forwarding company (ASX-listed), with our head office located in Sydney and offices across major capital cities in Australia, as well as international branches in the USA, New Zealand, Singapore and China.
We provide a comprehensive range of logistics services, including import and export freight forwarding, transportation and warehouse solutions, to our growing client base.
Position Overview:
Due to continued business growth and expansion, we are seeking an experienced Imports Operations Manager to join our team in Perth.
The successful candidate will be responsible for managing and overseeing all aspects of the import operations, including the end-to-end import process and the management of our bonded depot (77G).
The ideal candidate will have strong experience in import freight forwarding, customs clearance and bonded warehouse operations, together with proven leadership and people management skills. This role will oversee the connection between office-based import processes and warehouse operations, ensuring shipments are processed efficiently, accurately and in accordance with all relevant compliance requirements.
Key Responsibilities:
Manage and oversee the day-to-day import operations and bonded depot (77G) activities
Oversee depot operations including receiving, storage, clearance, dispatch, safety and compliance
Lead, manage and provide direction to the Imports Operations and depot teams
Develop staff capability through training, coaching and ongoing performance management
Act as a key point of contact for Australian Border Force (ABF) and the Department of Agriculture, Fisheries and Forestry (DAFF)
Ensure all ABF, DAFF, customs and bonded depot requirements are maintained and complied with at all times
Manage relationships with customs brokers, freight forwarders, carriers, transport providers, clients and other key stakeholders
Oversee the end-to-end import process, including documentation, sea and air cargo reporting, customs clearance, bonded warehouse processing, outturn and dispatch to the transport team
Oversee the lodging of air and sea cargo automation and outturn reports
Monitor shipment progress and ensure operational issues are identified and resolved promptly




Manage client enquiries and customer feedback or complaints in a timely and professional manner
Ensure all required documentation is completed accurately, within required timeframes and in accordance with company policies and compliance obligations
Monitor and report on operational performance, including productivity, efficiency and service levels
Identify opportunities to improve operational processes, systems and workflows
Develop and implement procedures to improve efficiency and overall operational performance
Ensure effective communication and coordination between the office, warehouse and transport teams
Maintain a strong focus on customer service and operational excellence
Ensure all WHS, company and regulatory requirements are followed
Manage and resolve operational issues, escalating significant matters to senior management where required
Perform other duties and projects as required by management
Key Requirements:
Minimum 3–5 years' experience in imports operations, with previous experience in an Imports Supervisor, Imports Operations Manager or similar senior role
Proven experience managing and leading an operations team
Strong experience overseeing 77G bonded depot operations
Strong knowledge of customs clearance, cartage and end-to-end import processes
Strong understanding of ABF, DAFF and bonded warehouse compliance requirements
Proven ability to manage competing priorities and operate effectively in a fast-paced environment
Experience with CargoWise and EDI
Strong freight forwarding and logistics industry knowledge
Excellent leadership, communication and stakeholder management skills
Strong customer service skills and ability to build and maintain client relationships
Excellent organisational and time management skills
Strong attention to detail and accuracy
Strong problem-solving and decision-making skills
Ability to work independently,



take initiative and make sound operational decisions
Strong English communication skills, both written and verbal
Ability to work collaboratively across office, warehouse and transport operations
Wiseway Logistics Pty Ltd (Wiseway) is one of the leading freight forwarding companies in Australia. With the head office located in Sydney, Wiseway offers extensive high quality services for the whole Australia wide and globally. Wiseway provides all facets of international forwarding and logistics, including Sea Freight, Air Freight, Customs Clearance, Transportation, Warehousing, Distribution, and Logistics Solution.
As a licensed customs brokerage firm, s77G Customs Depot and IATA agent, we pride ourselves in being able to offer our clients competitive pricing. This is accomplished by using our power to negotiate volume programs with steamship lines and airlines. Our company strives to gain the respect and ongoing support of our customers by offering high quality and value added service while maintaining the highest ethical standards. Our objective is to perform beyond the expectations of all our customers in everything we do.
Source: This is an extract from the company's own website.
Wiseway Logistics Pty Ltd (Wiseway) is one of the leading freight forwarding companies in Australia. With the head office located in Sydney, Wiseway offers extensive high quality services for the whole Australia wide and globally. Wiseway provides all facets of international forwarding and logistics, including Sea Freight, Air Freight, Customs Clearance, Transportation, Warehousing, Distribution, and Logistics Solution.
As a licensed customs brokerage firm, s77G Customs Depot and IATA agent, we pride ourselves in being able to offer our clients competitive pricing. This is accomplished by using our power to negotiate volume programs with steamship lines and airlines. Our company strives to gain the respect and ongoing support of our customers by offering high quality and value added service while maintaining the highest ethical standards. Our objective is to perform beyond the expectations of all our customers in everything we do.
Source: This is an extract from the company's own website.
What can I earn as an Operations Manager
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📌 Imports Operations Manager (Sydney)
🏢 Wiseway Logistics
📍 Sydney